Bethany Richer
Chico,CA
Summary
A young professional with eight years of combined experience in the academic environment and in customer service.
Overview
11
11
years of professional experience
Work History
Bakery Clerk
Raleys
Chico, CA
05.2024 - Current
- Develop strong relationships with customers, fostering loyalty and repeat business for the bakery department.
- Accurately collect multiple forms of payment i.e., cash, debit and credit card, using the Point of Sale system to process transactions.
- Maintain library of specialty decorator options.
- Balance multiple tasks simultaneously during busy periods while delivering exceptional customer service.
- Train new employees on customer service best practices, the POS system, department-specific techniques, and equipment usage.
- Assist in inventory management.
- Manage incoming deliveries and verify order accuracy.
- Ensure compliance with safety regulations; maintaining a clean and organized workspace.
- Communicate effectively with management regarding operations, addressing potential issues proactively.
- Prepare fresh baked goods daily, ensuring consistent high-quality products for customers.
Library Monitor
Sew Mates Co.
Chico, CA
01.2023 - Current
- Maintain an accurate and organized library of textbook and digital materials.
- Care and circulation of new materials.
- Order materials based on executive committee recommendation.
- Conduct inventory on a biannual basis.
- Maintain budget spreadsheet and prepare monthly report for executive committee.
- Update protocols, guidebooks and standard projects.
- Prepare language for newsletter advertisement
- Show discretion when initiating/discontinuing member privileges.
Merchandise Associate
HomeGoods
Chico, CA
11.2023 - 03.2024
- Patron services. Provided excellent customer service both in person and by phone.
- Collaborated closely with team members, sharing best practices to improve overall store performance.
- Operated cash register for cash, check, and credit card transactions (POS system).
- Merchandised sales floor; restocked shelves, racks and bins.
- Organized store merchandise displays to promote and maintain a visually appealing environment.
- Updated signage to reflect current sales.
- Built end caps and displays to highlight products and support latest promotions.
Clerk II - Counseling and Advising
Butte College
Oroville, CA
02.2023 - 09.2023
- Assisted supervisor with daily operations; serving as initial point of contact and liaison between student and department personnel.
- Provided excellent customer service and utilized effective communication skills.
- Maintained confidentially in association to Butte College and student population (FERPA & HIPPA)
- Managed front counter operations providing direct supervision to multiple student assistant workers; scheduled appointments, responded to general inquiries.
- Responsible for handling phone calls and emails, initiating responses and forwarding information to appropriate personnel.
- Provided complex support to staff, faculty, students, and community members regarding department functions and resources.
- Assisted students with questions regarding Educational plan access, registration, disenrollment and financial aid
- Assisted with determining course eligibility, prerequisites, and exemptions.
- Assisted with multiple student populations; PUENTE, Mesa, Rising Scholars, Inspiring Scholars, Athletic Advising, and Int'l Students.
- Attended meetings and workshops, creation and submission of detailed record to department supervisor.
Cake Decorator
Baskin Robbins Ice Cream
Chico, CA
10.2022 - 03.2023
- Provided excellent customer service both in person and by phone.
- Proactively addressed customer concerns, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty ice cream cakes.
- Assisted customers with selecting cake designs based on their preferences; demonstrating excellent listening skills and attention to detail.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Cash and credit handling system (POS system).
- Trained and supervised part-time decorators.
Receptionist
Richer Trucking & Transport
Chico, CA
12.2014 - 08.2019
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed confidential files and personal clientele information; ie. payment methods, contracts, identity.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phones and directed calls appropriately.
- Kept reception area clean and neat to maintain a welcoming experience.
- Prepared contracts for corporate clientele (Honda Financial, NHL, NFL).
- Accounting, preparing and delivery of 10K+ bank deposits tracked augmentations and expenditure's in an Excel spreadsheets.
- Arranged staffing for high volume periods, drafting employee schedule and driver's route.
- Provided dispatch assistance, arranging alternative routes or drop off locations due to severe weather/traffic barricades or customer need.
Student Assistant, Office of Instruction
Butte College
Oroville, CA
05.2018 - 08.2018
- Provided excellent customer service to students and staff; addressing inquiries and concerns promptly.
- Maintained confidentiality (FERPA & HIPPA) in this highly confidential office.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Created reservations, scheduled appointments and meetings for the Vice President and her assistant.
- Enhanced office efficiency by organizing and maintaining files, records, and resources. Utilizing associated software programs including District systems and Microsoft Office.
- Proctored exams for specific disciplines.
- Prepared student success packets, processed completed surveys.
- Assisted in the processing and creation of certificates of achievement.
- Performed clerical tasks such as photocopying, scanning documents, typing, distributing mail, revising and creation of new forms efficiently, while maintaining confidentiality.
Education
Bachelor of Arts - Psychology
Chico State University
Chico, CA12-2026
Associate of Arts - Anthropology W/Honors
Butte College
Oroville, CA12-2021
Associate of Arts - Social And Behavioral Science W/Honors
Butte College
Oroville, CA12-2021
Skills
- Communication & Customer Service
- Peer Mentorship
- Interdepartmental Collaboration
- Student Services Support
- Keyboarding 48 wpm
- Office Administration & Systems
- SoftDocs
- Colleague/Datatel
- Microsoft Systems
- E-SARS
- Hybrid Scheduling and Communications
- Social Media
Languages
English
Native or Bilingual
American Sign (ASL)
Limited Working
Timeline
Bakery Clerk
Raleys
05.2024 - Current
Merchandise Associate
HomeGoods
11.2023 - 03.2024
Clerk II - Counseling and Advising
Butte College
02.2023 - 09.2023
Library Monitor
Sew Mates Co.
01.2023 - Current
Cake Decorator
Baskin Robbins Ice Cream
10.2022 - 03.2023
Student Assistant, Office of Instruction
Butte College
05.2018 - 08.2018
Receptionist
Richer Trucking & Transport
12.2014 - 08.2019
Bachelor of Arts - Psychology
Chico State University
Associate of Arts - Anthropology W/Honors
Butte College
Associate of Arts - Social And Behavioral Science W/Honors
Butte College