Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bethany Richer

Chico,CA

Summary

A young professional with eight years of combined experience in the academic environment and in customer service.

Overview

11
11
years of professional experience

Work History

Bakery Clerk

Raleys
05.2024 - Current
  • Develop strong relationships with customers, fostering loyalty and repeat business for the bakery department.
  • Accurately collect multiple forms of payment i.e., cash, debit and credit card, using the Point of Sale system to process transactions.
  • Maintain library of specialty decorator options.
  • Balance multiple tasks simultaneously during busy periods while delivering exceptional customer service.
  • Train new employees on customer service best practices, the POS system, department-specific techniques, and equipment usage.
  • Assist in inventory management.
  • Manage incoming deliveries and verify order accuracy.
  • Ensure compliance with safety regulations; maintaining a clean and organized workspace.
  • Communicate effectively with management regarding operations, addressing potential issues proactively.
  • Prepare fresh baked goods daily, ensuring consistent high-quality products for customers.

Library Monitor

Sew Mates Co.
01.2023 - Current
  • Maintain an accurate and organized library of textbook and digital materials.
  • Care and circulation of new materials.
  • Order materials based on executive committee recommendation.
  • Conduct inventory on a biannual basis.
  • Maintain budget spreadsheet and prepare monthly report for executive committee.
  • Update protocols, guidebooks and standard projects.
  • Prepare language for newsletter advertisement
  • Show discretion when initiating/discontinuing member privileges.

Merchandise Associate

HomeGoods
11.2023 - 03.2024
  • Patron services. Provided excellent customer service both in person and by phone.
  • Collaborated closely with team members, sharing best practices to improve overall store performance.
  • Operated cash register for cash, check, and credit card transactions (POS system).
  • Merchandised sales floor; restocked shelves, racks and bins.
  • Organized store merchandise displays to promote and maintain a visually appealing environment.
  • Updated signage to reflect current sales.
  • Built end caps and displays to highlight products and support latest promotions.

Clerk II - Counseling and Advising

Butte College
02.2023 - 09.2023
  • Assisted supervisor with daily operations; serving as initial point of contact and liaison between student and department personnel.
  • Provided excellent customer service and utilized effective communication skills.
  • Maintained confidentially in association to Butte College and student population (FERPA & HIPPA)
  • Managed front counter operations providing direct supervision to multiple student assistant workers; scheduled appointments, responded to general inquiries.
  • Responsible for handling phone calls and emails, initiating responses and forwarding information to appropriate personnel.
  • Provided complex support to staff, faculty, students, and community members regarding department functions and resources.
  • Assisted students with questions regarding Educational plan access, registration, disenrollment and financial aid
  • Assisted with determining course eligibility, prerequisites, and exemptions.
  • Assisted with multiple student populations; PUENTE, Mesa, Rising Scholars, Inspiring Scholars, Athletic Advising, and Int'l Students.
  • Attended meetings and workshops, creation and submission of detailed record to department supervisor.

Cake Decorator

Baskin Robbins Ice Cream
10.2022 - 03.2023
  • Provided excellent customer service both in person and by phone.
  • Proactively addressed customer concerns, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Designed specialty ice cream cakes.
  • Assisted customers with selecting cake designs based on their preferences; demonstrating excellent listening skills and attention to detail.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Cash and credit handling system (POS system).
  • Trained and supervised part-time decorators.

Receptionist

Richer Trucking & Transport
12.2014 - 08.2019
  • Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed confidential files and personal clientele information; ie. payment methods, contracts, identity.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones and directed calls appropriately.
  • Kept reception area clean and neat to maintain a welcoming experience.
  • Prepared contracts for corporate clientele (Honda Financial, NHL, NFL).
  • Accounting, preparing and delivery of 10K+ bank deposits tracked augmentations and expenditure's in an Excel spreadsheets.
  • Arranged staffing for high volume periods, drafting employee schedule and driver's route.
  • Provided dispatch assistance, arranging alternative routes or drop off locations due to severe weather/traffic barricades or customer need.

Student Assistant, Office of Instruction

Butte College
05.2018 - 08.2018
  • Provided excellent customer service to students and staff; addressing inquiries and concerns promptly.
  • Maintained confidentiality (FERPA & HIPPA) in this highly confidential office.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Created reservations, scheduled appointments and meetings for the Vice President and her assistant.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources. Utilizing associated software programs including District systems and Microsoft Office.
  • Proctored exams for specific disciplines.
  • Prepared student success packets, processed completed surveys.
  • Assisted in the processing and creation of certificates of achievement.
  • Performed clerical tasks such as photocopying, scanning documents, typing, distributing mail, revising and creation of new forms efficiently, while maintaining confidentiality.

Education

Bachelor of Arts - Psychology

Chico State University
Chico, CA
12-2026

Associate of Arts - Anthropology W/Honors

Butte College
Oroville, CA
12-2021

Associate of Arts - Social And Behavioral Science W/Honors

Butte College
Oroville, CA
12-2021

Skills

  • Communication & Customer Service
  • Peer Mentorship
  • Interdepartmental Collaboration
  • Student Services Support
  • Keyboarding 48 wpm
  • Office Administration & Systems
  • SoftDocs
  • Colleague/Datatel
  • Microsoft Systems
  • E-SARS
  • Hybrid Scheduling and Communications
  • Social Media

Languages

English
Native or Bilingual
American Sign (ASL)
Limited Working

Timeline

Bakery Clerk

Raleys
05.2024 - Current

Merchandise Associate

HomeGoods
11.2023 - 03.2024

Clerk II - Counseling and Advising

Butte College
02.2023 - 09.2023

Library Monitor

Sew Mates Co.
01.2023 - Current

Cake Decorator

Baskin Robbins Ice Cream
10.2022 - 03.2023

Student Assistant, Office of Instruction

Butte College
05.2018 - 08.2018

Receptionist

Richer Trucking & Transport
12.2014 - 08.2019

Bachelor of Arts - Psychology

Chico State University

Associate of Arts - Anthropology W/Honors

Butte College

Associate of Arts - Social And Behavioral Science W/Honors

Butte College

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