Crystal Roberts
Nocona,TX
Summary
Dynamic professional with a proven track record at Winstar World Casino Hotel, excelling in customer service and financial reporting. Leveraged strong communication skills and attention to detail to enhance financial accuracy and operational efficiency. Achieved significant improvements in audit processes and customer satisfaction, demonstrating a continuous learning attitude and expertise in account reconciliation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Lead Accounting Assistant
Winstar World Casino Hotel
09.2020 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Enhanced accuracy of financial reports by meticulously reviewing and reconciling accounts.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Manager
Fuel World
07.2013 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Head Waitress
Times Forgotten Steakhouse
06.2008 - 07.2013
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Improved customer satisfaction by providing attentive and friendly service to patrons.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
- Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
- Ensured compliance with health regulations through regular staff training on food safety protocols.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Nocona High School
Nocona, TX05-1992
Skills
- Customer service
- Bank reconciliation
- Microsoft Excel
- Journal entries
- Invoicing and collections
- Bookkeeping
- Strong communication skills
- General ledger entries
- Data inputting
- Invoicing and billing
- Data entry
- Month-end reports
- Administrative support
- Attention to detail
- Accounts receivable
- Account reconciliation
- Payment processing
- Continuous learning attitude
- Invoice balancing
- Invoice processing
- Financial reporting
- Auditing procedures
- Month-end documentation
- General ledger maintenance
- Month-end closing
- Collections and invoice processing
- Year-end closing
Timeline
Lead Accounting Assistant
Winstar World Casino Hotel
09.2020 - Current
Manager
Fuel World
07.2013 - 09.2020
Head Waitress
Times Forgotten Steakhouse
06.2008 - 07.2013
High School Diploma -
Nocona High School
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