Bethany Robertson

• Upheld cleanliness standards within the train cabin through regular trash removal and reporting any necessary repairs or maintenance issues to appropriate personnel.
• Increased efficiency by monitoring onboard computer systems for real-time route updates and schedule adjustments.
• Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
• Maintained safety standards by strictly adhering to operating procedures, following traffic signals, and staying alert to any hazards on the tracks.
• Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
• Reduced delays with proactive communication with dispatchers, reporting any mechanical issues or other incidents promptly for efficient resolution.
• Contributed to the overall success of the transit system by consistently meeting or exceeding performance metrics set forth by supervisors and management.
• Contributed to a positive work environment by maintaining respectful relationships with colleagues and supervisors through effective communication and collaboration.
• Promoted accessibility for all passengers by adhering to guidelines for accommodating individuals with disabilities or special needs when boarding or finding seating on the train.
• Streamlined communication between control centers and operators during emergencies or unexpected events, contributing to swift resolutions and minimal disruptions.
• Ensured compliance with local regulations by regularly reviewing updates to transit rules and incorporating them into daily routines as needed.
• Demonstrated adaptability during service disruptions or emergencies by quickly adjusting plans according to dispatcher instructions while maintaining focus on passenger safety.
• Reduced accidents and safety incidents through strict adherence to standard operating procedures and consistent vigilance while operating the train.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.

My Duties as Central Area Command include but are not limited to the following.

- 20+ employees under my leadership

-Making sure all of my employees have all of their equipment and are fit for duty

-conducts briefing daily

-review, correct, and approve all reports done on my shift

-assist employees with removals of unauthorized personnel

-administrative work such as time keeping, and equipment logs

-responding to e-mails with all other Area Commanders and Account managers.

From 2019 to 2020 I worked with Acme Security in the Downtown Patrol Unit as an Account Manager. I was assigned to work closely with a disgruntled high profile Client and lead a mobile unit of 12 security officers, with the target goal of improving the client’s satisfaction and maintaining the contract. Over the course of 12 trying months, I used effective communication and active engagement to better understand the client’s needs and identify areas of improvement, which led to a restructure of our processes and staff. Within 8 months, I revised and wrote new SOPs, post Orders, and report writing procedures. A majority of the team was replaced, and those remaining were retrained. I hand picked and trained two supervisors as well as an operations manager, who all would go on to continue managing the account after my departure. By the end of the year, I was able to effectively revive and solidify the relationship, leading to a renewal of the contract.

• Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.
• Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
• Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
• Performed interior and exterior security patrols and checks.
• Controlled access to high-security areas, inspecting individuals, property and other vehicles.
• Facilitated successful resolution of disputes between parties through mediation efforts when possible.

Supervised 23-30 guards per shift, ensuring a harmonious work environment and adherence to post orders and site procedures.