Bethany Robinson
Abingdon,VA
Summary
To obtain employment as a Insurance Claim Specialist , which would allow me to utilize my education and experience in an office/hospital setting as well as to utilize my experience of office/hospital practices, clerical skills. To be an advocate for the patient for medical needs/supplies.
Overview
2026
2026
years of professional experience
Work History
Internship
Med-Surg Group
- Vitals, charting, review of patient medications
- Answered telephones and other duties per instruction of physicians
- Performed phlebotomy, finger sticks and urinalysis.
Front Desk Coordinator
Bluefield Regional Medical Center
03.2011 - 02.2014
- Filing, answer phones, scheduling appointments, faxing, HIPAA Compliance
- One-on-one patient care
- Manage labs and charting of patient care
- Maintain confidentiality to remain compliant with laws.
Internship
Raleigh General Hospital
01.2009
- Worked in Emergency Room in lab capacity to meet requirements to take certification boards for Phlebotomy Certification
- Worked under Supervising mentor, Sheena Cline
Medical Assistant/Phlebotomist
Linkous Family Healthcare
10.2009 - 06.2010
- One-on-one patient care
- Reception/front desk
- Manage labs and charting of patient care
- Maintain confidentiality to remain compliant with laws
- Serve as medical assistant and duties included in a medical office setting.
Phlebotomist
Beckley Treatment Center
04.2010 - 03.2011
- One-on-one patient care
- Manage labs and charting of patient care
- Maintain confidentiality to remain compliant with laws
- Obtain urine screens and perform urine dips; occasional blood screens.
Receptionist/Medical Assistant
Access Health OB/GYN
08.2007 - 06.2008
- Managed front desk and patient check in and check out
- Referrals per physicians’ instructions, charting, filing
- Preparation of appointment schedules, calendars, files, computer
Receptionist
MedExpress Urgent Care
06.2019 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Insurance Claims Specialist
West Virginia University Medicine (remote)
11.2020 - 12.2023
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Service Coordinator Order Experience
Numotion
12.2023 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Certification with 1,080 Hours Medical Assisting Program -
Academy of Careers and Technology (ACT)
Beckley, WVDegree in General Studies -
Independence High School
Coal City, WVCertified Phlebotomy Technician -
New River Community & Technical College
Beckley, WV01.2009
Skills
- Patient relations, multi-line telephone systems, HIPAA Compliance, Anatomy, Medical Terminology, EKG, Therapeutic ultrasounds, injections, venipunctures, irrigations, vital signs, CPR, first aid, bandaging, positioning and draping patients, transcriptions, billing procedure and diagnosis coding, receptionist procedures, computer, typing, copying, fax, answering telephones, communication with public and clients
- Spreadsheet Tracking
- Research
- Recordkeeping
- Teamwork and Collaboration
Timeline
Service Coordinator Order Experience
Numotion
12.2023 - Current
Insurance Claims Specialist
West Virginia University Medicine (remote)
11.2020 - 12.2023
Receptionist
MedExpress Urgent Care
06.2019 - 11.2020
Front Desk Coordinator
Bluefield Regional Medical Center
03.2011 - 02.2014
Phlebotomist
Beckley Treatment Center
04.2010 - 03.2011
Medical Assistant/Phlebotomist
Linkous Family Healthcare
10.2009 - 06.2010
Internship
Raleigh General Hospital
01.2009
Receptionist/Medical Assistant
Access Health OB/GYN
08.2007 - 06.2008
Certification with 1,080 Hours Medical Assisting Program -
Academy of Careers and Technology (ACT)
Degree in General Studies -
Independence High School
Certified Phlebotomy Technician -
New River Community & Technical College
Internship
Med-Surg Group
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