Bethany Rogers

• Work 1:1 with my participants setting up safe and efficient job sites.
• Manage a diverse caseload of clients with differing needs and backgrounds, ensuring personalized attention and support.
• Promote employment and personal development with my participants with regular goal-setting activities and follow-up meetings.
• Communicate and meet with Case Managers, House Managers, Employers, and other agencies.
• Maintain detailed case notes, THERAP notes, Quarterly reports, Audits,TLFP's, and other necessary documentation.
• Train coaches to work with each participant with a specific Task List and Employment plan.
• Provide guidance and emotional support through different phases of life's ups and downs.
• Increase confidence and growth through feedback, praise, training, and consistency.

I was blessed to be a stay at home mom for my youngest daughter Shannon and as her Homeschooler (from 6th grade). Shannon is Autistic with SPD and anxiety.

I have first hand experience in dealing with aspects of different diagnosis. I help her navigate through a range of emotions, fears, frustrations,senses,and bullying. I support through all of the struggles and celebrate all of the achievements no matter how small. I have learned through watching her grow, knowing what works or doesn't work for her as a individual, endless reading on her diagnosis's, endless questions, and most importantly listening.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints and handled escalated calls efficiently.
• Performed background and financial checks.
• Responded to customer requests for products, services, and company information.
• Handled large sums of money and confidential information in an honest and respectful manner.
• Offered financial advice and recommendations for customers.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Filed and handled financial account disputes and fraudulent activities.