Bethany Rollo
Winter Haven,FL
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Peterson's Nursery Garden Center
Lakeland, FL
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Commercial and Residential Cleaner
Commercial Janitorial Services
Lakeland, FL
08.2019 - 10.2021
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
Mcdonalds,
WinterHaven, Florida
09.2013 - 07.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
GED -
Haines City Senior High School
Haines City, FL01.2000
Skills
- Teamwork and Collaboration
- Sales Expertise
- Inventory Control Procedures
- Stocking and Receiving
- Customer Service
- Product Recommendations
- Time Management
- Verbal and Written Communication
- Upselling Techniques
- Cash Handling
- Recognition of Security Risks
- Answering Customer Questions
- Speaking Clearly
Gardening
I maintain my home garden and care for plants and landscaping.
Timeline
Sales Associate
Peterson's Nursery Garden Center
10.2021 - Current
Commercial and Residential Cleaner
Commercial Janitorial Services
08.2019 - 10.2021
Cashier
Mcdonalds,
09.2013 - 07.2014
GED -
Haines City Senior High School
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