Summary
Overview
Work History
Education
Skills
Certification
ServSafe certified
Additional Information
Timeline
Generic

Bethany Ruggeri

Little Rock,AR

Summary

Driven by a passion for excellence in the food service sector, I leveraged my bakery and deli equipment knowledge and leadership skills at Kroger Marketplace to enhance team productivity and customer satisfaction. My adeptness in food safety and inventory management contributed to a significant improvement in operational efficiency, making me a key asset in menu planning and vendor relations.

Creative Cheesemonger for Murray's cheese; accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deli/Bakery Clerk

Harps Foods
08.2024 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Inspected goods to establish accurate pricing and labeling.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.

Cheesemonger

Kroger Marketplace/ Murray's Cheese
02.2023 - 02.2024
  • Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
  • Optimized workflow processes by implementing efficient cheese cutting and packaging techniques, reducing wait times for customers.
  • Achieved consistent revenue growth by creating enticing promotions for seasonal cheeses or underperforming items.
  • Stayed up-to-date on industry trends by attending cheese conferences, workshops, and networking events regularly.
  • Trained new employees on proper cheese handling techniques, storage procedures, and customer service best practices.
  • Organized regular tasting events to showcase new products and facilitate community engagement.
  • Assisted in the creation of visually appealing cheese displays, resulting in increased customer interest and sales.
  • Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
  • Expanded product offerings based on customer feedback and market research to meet changing demands within the specialty food sector.
  • Provided exceptional customer service by promptly addressing concerns or complaints regarding products or service.
  • Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
  • Conducted weekly inventory checks, ensuring adequate stock levels and minimizing waste due to spoilage.
  • Increased sales through effective product promotion and in-depth knowledge of various cheeses.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed cheese department products.

Deli/Bakery Team Leader

Kroger Marketplace
03.2022 - 05.2022
  • Led daily team meetings to discuss goals, challenges, and opportunities for improvement in operations.
  • Boosted customer satisfaction through consistently delivering high-quality baked goods and exceptional service.
  • Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
  • Implemented cost-saving measures in ingredient sourcing, reducing overhead expenses without compromising quality.
  • Coordinated cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
  • Enhanced bakery team productivity by implementing efficient work processes and schedules.
  • Implemented new menu items based on customer feedback and market trends, resulting in increased revenue opportunities.
  • Managed daily operations of the deli department, including staff scheduling, ordering supplies, maintaining equipment, and ensuring quality control measures were met.
  • Achieved high levels of customer loyalty through personalized service offerings tailored to individual needs and preferences.
  • Boosted sales by creating visually appealing displays that showcased the quality and variety of deli products available.
  • Enhanced deli team efficiency by implementing streamlined processes for food preparation and inventory management.
  • Championed continuous improvement initiatives within the deli operation; proactively identified inefficiencies/gaps within existing workflows/processes and developed effective solutions accordingly.
  • Provided outstanding customer support by addressing inquiries, offering recommendations, and resolving any issues in a timely manner.
  • Improved customer satisfaction by providing exceptional service, product knowledge, and attention to detail.
  • Reduced waste and improved cost control by monitoring expiration dates, rotating stock, and adjusting inventory levels as needed.
  • Demonstrated exceptional leadership skills by coaching/mentoring junior team members on various aspects of the deli business — from product knowledge/customer service techniques to operational best practices/regulatory compliance measures.
  • Maintained accurate records of inventory purchases/sales transactions using relevant software systems; subsequently analyzed data patterns for potential growth opportunities or areas requiring improvement adjustments.
  • Ensured a clean, safe environment through consistent adherence to sanitation guidelines and health department regulations.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Baker

Kroger Marketplace
01.2022 - 03.2022
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.

Bakery Clerk

Kroger Marketplace
09.2021 - 02.2024
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Inspected goods to establish accurate pricing and labeling.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Increased overall efficiency of the bakery operation through meticulous attention to detail when measuring ingredients or performing other preparatory tasks.
  • Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.
  • Contributed to successful seasonal promotions by designing eye-catching displays showcasing holiday-themed baked goods.
  • Performed routine maintenance on baking equipment to maintain optimal functionality and prevent downtime during peak hours.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Line Cook

Barr's Junction
07.2014 - 11.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.

Waitress

Waffle House
01.2014 - 07.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Sandwich Artist

SUBWAY®Restaurants
08.2010 - 05.2011
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Monitored inventory and requisitioned low-stock items.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Participated actively in store promotional activities that led to increased foot traffic during special events.
  • Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Associate of Science - Medical Science

UAHT
Hope, AR
12.2019

Skills

  • Customer Service
  • Food Preparation
  • Bakery equipment knowledge
  • Team Leadership
  • Food Safety
  • Inventory Management
  • Menu Planning
  • Cooking techniques
  • Detail Oriented
  • Employee Scheduling
  • Ordering and Requisitions
  • Vendor Relationship Management
  • Equipment usage
  • Sanitation Procedures
  • Special diets
  • Recipe creation

Certification

  • ServSafe ServSafe National Restaurant Association 3/13/24
  • Food Protection Manager Certification #25332637

ServSafe certified

Successfully Completed the standards set forth for the ServSafe Food Protection Manger Certification Examination. Expires 3/13/29

Additional Information

I am self taught and knowledgeable of many techniques, but where I am not, I quickly excel with some guidance and creativity.

I am self motivated, and while I own my own business in Charcuterie and Catering, I am always wanted to branch out into other areas to excel in.

Timeline

Deli/Bakery Clerk

Harps Foods
08.2024 - Current

Cheesemonger

Kroger Marketplace/ Murray's Cheese
02.2023 - 02.2024

Deli/Bakery Team Leader

Kroger Marketplace
03.2022 - 05.2022

Baker

Kroger Marketplace
01.2022 - 03.2022

Bakery Clerk

Kroger Marketplace
09.2021 - 02.2024

Line Cook

Barr's Junction
07.2014 - 11.2014

Waitress

Waffle House
01.2014 - 07.2014

Sandwich Artist

SUBWAY®Restaurants
08.2010 - 05.2011

Associate of Science - Medical Science

UAHT

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Bethany Ruggeri