Bethany Sanders
Bradenton
Summary
Dynamic Resident Services Director at Discovery Senior Living, skilled in team management and emergency preparedness. Successfully enhanced resident engagement through innovative programming and strategic partnerships, resulting in improved satisfaction. Adept at fostering collaboration among cross-functional teams while maintaining a focus on safety and operational excellence. Proven track record in staff development and problem-solving.
Professional with proven experience in resident services management. Skilled in team collaboration, operational efficiency, and resident satisfaction. Strong focus on strategic planning, problem-solving, and effective communication. Dependable leader adept at adapting to changing needs and driving results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Resident Services Director
Discovery Senior Living
10.2023 - Current
- Strengthened community partnerships by collaborating with local organizations for events and resources that enriched residents'' lives.
- Streamlined communication between departments for more efficient coordination of resident care plans and services.
- Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
- Assisted in the development of strategic plans outlining department goals, objectives, timelines, and resource allocations.
- Generated and implemented resident programs, developing schedules and leveraging staff accordingly.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Provided crisis management and intervention during emergency situations.
Interim Chef
Discovery Senior Living
03.2023 - 09.2023
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
Facility Assistant
Discovery Senior Living
11.2022 - 10.2023
- Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Assisted in the coordination of facility-related projects, contributing to timely completion within budget constraints.
- Facilitated smooth daily operations by promptly responding to inquiries from both internal staff members and external stakeholders.
- Fostered strong relationships with external partners like contractors or suppliers, paving the way for successful collaborations.
Housekeeping Manager
Discovery Senior Living
12.2022 - 11.2023
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
Sous Chef
Discovery Senior Living
11.2017 - 12.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
- Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
Relief Manager
Waffle House Restaurant
08.2010 - 11.2017
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Conducted regular financial audits to maintain accurate records and identify areas for improvement.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
Education
High School Diploma -
Manatee High School
Bradenton, FL05-2009
Skills
- Team management
- Training and coaching
- Facility management
- Staff development
- Cross-functional team leadership
- Emergency preparedness
- Resident retention
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- DePaul University Training Lead Executive Education - 1/2024 - 12/2024
- Assisted Living Facility Core Competency Certified, - July 12, 2024
Timeline
Resident Services Director
Discovery Senior Living
10.2023 - Current
Interim Chef
Discovery Senior Living
03.2023 - 09.2023
Housekeeping Manager
Discovery Senior Living
12.2022 - 11.2023
Facility Assistant
Discovery Senior Living
11.2022 - 10.2023
Sous Chef
Discovery Senior Living
11.2017 - 12.2022
Relief Manager
Waffle House Restaurant
08.2010 - 11.2017
High School Diploma -
Manatee High School
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