Bethany Savage Brown
Chelmsford,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager / Clinical Support Specialist /Regulatory Compliance Specialist
Spurwink Services
05.2013 - Current
- Reported to senior management on organizational performance and progress toward goals.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Manage extensive data tracking spreadsheets, SQL database input, orderly and accessible files of cumulative reporting and copies of all publicly released reports
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Children’s Targeted Case Manager
Spurwink Services
09.2011 - 05.2013
- Provide intake and assessment to caseload of referred clients
- Lead facilitator for team meetings
- Write and oversee implementation of Individual Service Plan
- Monitor and document client progress
- Provide family support through direct contact and community outreach.
Education
Medical Billing and Coding -
Career Step
Provo, UTM.Ed. - Technology in Education
Lesley University
Cambridge, MABA - English Language and Literature
Smith College
Northampton, MASkills
- Microsoft Office Suite
- Electronic Medical Record Management
- Raiser’s Edge fundraising
- Database Maintenance and Development
- Compliance Monitoring
- Data Entry
- Payroll Processing
- Technical Support
Timeline
Office Manager / Clinical Support Specialist /Regulatory Compliance Specialist
Spurwink Services
05.2013 - Current
Children’s Targeted Case Manager
Spurwink Services
09.2011 - 05.2013
Medical Billing and Coding -
Career Step
M.Ed. - Technology in Education
Lesley University
BA - English Language and Literature
Smith College
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