Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Care Specialist
Birdi
01.2024 - Current
Manage incoming calls regarding new patient enrollment, insurance verification, and refill/delivery coordination.
Support therapy management programs and escalate clinical issues to pharmacists as needed.
Enter and manage data accurately and in a timely manner
HIM Technician
R1RCM - Through St. John's Health System
08.2022 - 03.2023
Collect, organize, and maintain timely and accurate patient health information.
Managed medical records to ensure compliance with HIPAA regulations and patient confidentiality.
Ensured timely processing of medical records for optimal patient care and facility efficiency.
Dispatcher
Charter Spectrum
03.2022 - 09.2022
Answer incoming customer calls to schedule service appointments, troubleshoot issues, and gather information for work orders
Clearly communicate with customers and technicians about appointment times, service updates, and any completed work.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Hospital Screener
Ascension
10.2020 - 03.2022
Receive, screen and route individuals entering the facility.
Collaborated with medical staff to streamline patient intake processes and enhance workflow efficiency.
Conducted thorough patient screenings to ensure compliance with healthcare protocols.
Customer Service Representative/Call Center
Morley Companies, Inc.
10.2019 - 08.2020
Manage high volume of customer calls to ensure excellent customer service and satisfaction.
Assist General Motors authorized dealers and dealerships with sales incentives, warranty information and warranty claims.
Provide real time updates regarding the build process and location on newly ordered vehicles.
Customer Service Representative
Morley Companies, Inc.
03.2017 - 07.2018
Develop strong and trusted relationship with customers through timely and accurate communications.
Manage high volume of customer calls to ensure excellent customer service and satisfaction.
Resolve customer issues in accurate and timely manner.
Maintain and update documents related to customer accounts and business reports.