Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Schwager

Plymouth

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Patient Care Specialist

Birdi
01.2024 - Current
  • Manage incoming calls regarding new patient enrollment, insurance verification, and refill/delivery coordination.
  • Support therapy management programs and escalate clinical issues to pharmacists as needed.
  • Enter and manage data accurately and in a timely manner

HIM Technician

R1RCM - Through St. John's Health System
08.2022 - 03.2023
  • Collect, organize, and maintain timely and accurate patient health information.
  • Managed medical records to ensure compliance with HIPAA regulations and patient confidentiality.
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.


Dispatcher

Charter Spectrum
03.2022 - 09.2022
  • Answer incoming customer calls to schedule service appointments, troubleshoot issues, and gather information for work orders
  • Clearly communicate with customers and technicians about appointment times, service updates, and any completed work.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Hospital Screener

Ascension
10.2020 - 03.2022
  • Receive, screen and route individuals entering the facility.
  • Collaborated with medical staff to streamline patient intake processes and enhance workflow efficiency.
  • Conducted thorough patient screenings to ensure compliance with healthcare protocols.

Customer Service Representative/Call Center

Morley Companies, Inc.
10.2019 - 08.2020
  • Manage high volume of customer calls to ensure excellent customer service and satisfaction.
  • Assist General Motors authorized dealers and dealerships with sales incentives, warranty information and warranty claims.
  • Provide real time updates regarding the build process and location on newly ordered vehicles.

Customer Service Representative

Morley Companies, Inc.
03.2017 - 07.2018
  • Develop strong and trusted relationship with customers through timely and accurate communications.
  • Manage high volume of customer calls to ensure excellent customer service and satisfaction.
  • Resolve customer issues in accurate and timely manner.
  • Maintain and update documents related to customer accounts and business reports.

Education

High school diploma -

Heritage High School
Saginaw, MI
01.2006

Medical Assisting

Ross Medical Education Center
Saginaw, MI

Skills

  • Customer Service
  • Call Center
  • Customer Support
  • Medical terminology
  • Willingness to learn
  • Hospital Experience
  • Clerical Experience
  • Typing

Timeline

Patient Care Specialist

Birdi
01.2024 - Current

HIM Technician

R1RCM - Through St. John's Health System
08.2022 - 03.2023

Dispatcher

Charter Spectrum
03.2022 - 09.2022

Hospital Screener

Ascension
10.2020 - 03.2022

Customer Service Representative/Call Center

Morley Companies, Inc.
10.2019 - 08.2020

Customer Service Representative

Morley Companies, Inc.
03.2017 - 07.2018

Medical Assisting

Ross Medical Education Center

High school diploma -

Heritage High School