Bethany Simpson
Wichita,KS
Summary
High experienced professional looking to transition into permanent reception role. Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and provide superior customer service
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist/Pet Groomer
Petco Animal Supplies Stores Inc.
09.2008 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cashier Front End Supervisor/ Baker Clerk
Dillons Grocery Store
07.2006 - 11.2008
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Billing/ Mail Clerk
Mulvane News and Bandwagon
07.2006 - 09.2008
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Administrative Office Manager/Truck Dispatcher
Wholesale Auto/ Always Towing, Inc.
01.2001 - 07.2006
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Dispatch tow truck to service location for police or PP impound
- prepared vehicle vin verification and classification in accordance with California requirement for lien sale and auction
Education
Dog Training/ Dog Fear Free Dog Grooming
Petco Academy /Penn Foster
Derby, KS11.2008
Certificate in Pharmacy Technology - Pharmacology
HSTI
Santa Ana05.1999
Associate of Science - Pharmacolgy
Shasta College
Redding, CA06.1992
Skills
Customer Service
Time Management
Cash Handling
Telephone Etiquette
Problem-solving skills
Timeline
Front Desk Receptionist/Pet Groomer
Petco Animal Supplies Stores Inc.
09.2008 - 08.2024
Cashier Front End Supervisor/ Baker Clerk
Dillons Grocery Store
07.2006 - 11.2008
Billing/ Mail Clerk
Mulvane News and Bandwagon
07.2006 - 09.2008
Administrative Office Manager/Truck Dispatcher
Wholesale Auto/ Always Towing, Inc.
01.2001 - 07.2006
Dog Training/ Dog Fear Free Dog Grooming
Petco Academy /Penn Foster
Certificate in Pharmacy Technology - Pharmacology
HSTI
Associate of Science - Pharmacolgy
Shasta College
Similar Profiles
Thomas DominguezThomas Dominguez
Selling Experience Leader at Petco Animal Supplies Stores Inc.Selling Experience Leader at Petco Animal Supplies Stores Inc.
Daniel HarmonDaniel Harmon
Assistant Manager at Petco Animal Supplies Stores Inc.Assistant Manager at Petco Animal Supplies Stores Inc.
Lauren DemuroLauren Demuro
Sales Associate at Petco Animal Supplies Stores Inc.Sales Associate at Petco Animal Supplies Stores Inc.