Bethany Smith
Moscow,OH
Summary
Accomplished leader at Brightview LLC, adept in regulatory compliance and coaching, enhancing team performance. Leveraged adaptability and critical thinking to resolve high-level issues, ensuring seamless department collaboration. Championed employee engagement and training, significantly improving service accuracy and efficiency. Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives.
Professional with strong background in revenue cycle management, prepared to lead and optimize financial operations. Skilled in process improvement, data analysis, and compliance. Collaborative team player focused on achieving results and adapting to changing needs. Known for problem-solving abilities and effective communication skills.
Diligent Leader with proven background in overseeing revenue cycle management processes. Successfully led teams to enhance billing operations and streamline workflows. Demonstrated expertise in problem-solving and team leadership.
Overview
4
4
years of professional experience
Work History
Revenue Cycle Supervisor
BrightView LLC
04.2024 - Current
- Analyzed financial data for trends and opportunities, providing valuable insights for management decision-making.
- Established strong relationships with insurance carriers, improving communication channels for efficient claim processing and dispute resolution.
- Managed accounts receivable aging, ensuring timely follow-up on outstanding balances and prompt resolution of discrepancies.
- Strengthened team relationships and effectiveness with hands-on and motivational approach.
- Served as a subject matter expert on reimbursement regulations, maintaining up-to-date knowledge of industry best practices and compliance requirements.
- Provided exceptional customer service by addressing billing questions and concerns in a timely, professional manner.
- Streamlined billing procedures for increased accuracy, reducing errors and improving overall collections.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
- Developed key performance indicators for the team, monitoring progress toward goals and providing actionable feedback to staff members.
Insurance Verification Specialist
Brightview LLC
11.2021 - Current
- Assessed insurance policy terms to determine patient coverage and limitations.
- Utilized exceptional customer service skills to effectively communicate with insurance companies.
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Addressed and resolved issues identified by billing staff related to eligibility and coverage.
- Developed detailed knowledge of insurance policies and procedures to ensure accurate verifications.
- Demonstrated expertise in verifying insurance coverage and eligibility for patients by utilizing various online databases, phone calls, and other resources.
- Completed tasks in claim edits and account work queues.
- Answered questions from patients and clerical staff regarding coverage.
- Obtained information from patients for claims and updated patient records.
- Participated in training sessions to improve understanding of new technologies used in department.
- Maintained accurate records of all patient information including demographic data and insurance verification details.
- Maintained open communication with management regarding any challenges encountered while performing duties.
Insurance Verification Team Lead
Brightview LLC
04.2021 - Current
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Reported staff progress, deficiencies, and training needed to management.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Coordinated with management to prioritize assignments based on current issues and business needs.
- Assisted management in assessing internal staffing, deployment, and training needs, recommending enhancements and changes as appropriate.
- Assisted in the onboarding of new team members.
- Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit.
Education
High School Diploma -
New Richmond
New Richmond05-2013
Skills
- Trend tracking
- Performance monitoring
- Performance Improvement
- Coaching and Mentoring
- Team building
- Adaptability
- Effective communication
- Active listening
- Goal setting
- Decision making
- Employee engagement
- Problem solving
- Public speaking
- Critical thinking
- Influencing skills
- Team Supervision
- Insurance verification
- HIPAA
- Teamwork and collaboration
Timeline
Revenue Cycle Supervisor
BrightView LLC
04.2024 - Current
Insurance Verification Specialist
Brightview LLC
11.2021 - Current
Insurance Verification Team Lead
Brightview LLC
04.2021 - Current
High School Diploma -
New Richmond