Bethany Smith

Schedule and coordinate appointments to set up services

Locate and communicate with outside vendors

Perform whatever duties that are requested

• Supervised daily operations to ensure efficient service delivery and adherence to standards.
• Assisted team in resolving customer inquiries, fostering positive client relationships.
• Monitored staff performance, providing feedback to improve service quality and efficiency.
• Coordinated schedules and assignments to optimize workforce productivity and coverage.
• Trained new staff on operational procedures and customer service best practices.
• Collaborated with management to identify areas for process improvement and service enhancement.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
• Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
• Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Conducted comprehensive assessments to determine client needs and eligibility for services.
• Developed and implemented individualized service plans to address client goals and challenges.
• Coordinated with community resources to enhance support systems for clients and families.
• Updated client documentation for accurate, compliant and current records.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Advocated for clients to assure respected rights and wishes.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
• Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.