Bethany Starnes
Smithsburg,MD
Summary
Dynamic professional with extensive experience at Hagerstown Sports Club and Fitness, excelling in customer service and safety monitoring. Proven ability to enhance member satisfaction and retention through effective conflict resolution and team collaboration. Certified in First Aid, committed to maintaining a clean and safe environment while delivering exceptional support to clients.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Gym Receptionist
Hagerstown Sports Club and Fitness
09.2024 - Current
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Checked members into gym by scanning badges.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
Lifeguard
Hagerstown Sports Club and Fitness
05.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma -
Smithsburg High School
Smithsburg, MD05-2025
Skills
- Customer service
- First aid certification
- Safety monitoring
- Membership processing
- Conflict resolution
- Team collaboration
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
- First Aid Certification - American Heart Association.
- Lifeguarding Certification - American Red Cross.
Timeline
Gym Receptionist
Hagerstown Sports Club and Fitness
09.2024 - Current
Lifeguard
Hagerstown Sports Club and Fitness
05.2024 - Current
High School Diploma -
Smithsburg High School
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