Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Bethany Stockton

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Household Manager

Koska Family
07.2019 - Current
  • Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household
  • Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
  • Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
  • Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
  • Scheduled appointments for medical, dental and self-care needs.
  • Performed cleaning and organization duties.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Oversaw budget to manage expenditures and control costs.
  • Assisted residents with daily hygiene and living tasks.

Hostess

Olive Garden
08.2018 - 07.2019
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.

Store Manager

Journeys Kidz
01.2018 - 08.2018
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Co-Manager

Journeyz
01.2017 - 01.2018
  • Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
  • Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.
  • Oversaw loss prevention efforts, reducing instances of theft and maintaining a safe store environment.
  • Managed daily cash reconciliation processes, ensuring accuracy of financial transactions and reporting discrepancies when necessary.
  • Resolved escalated customer complaints professionally, working towards mutually beneficial solutions while preserving company reputation.
  • Conducted regular employee performance evaluations, offering constructive feedback and setting achievable goals for improvement.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Answered questions about store policies and addressed customer concerns.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.

Key Holder

Abercrombie & Fitch
07.2016 - 01.2017
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
  • Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Education

High School Diploma -

Oak Ridge High School
07.2015

Skills

  • Schedule Coordination
  • Expense Coordination
  • Appointment Scheduling
  • Cleaning and Organization
  • Guest Relations
  • Problem Solving
  • Adaptability
  • Interpersonal Skills

Affiliations

  • Leatherworker
  • Hiking

Timeline

Household Manager

Koska Family
07.2019 - Current

Hostess

Olive Garden
08.2018 - 07.2019

Store Manager

Journeys Kidz
01.2018 - 08.2018

Co-Manager

Journeyz
01.2017 - 01.2018

Key Holder

Abercrombie & Fitch
07.2016 - 01.2017

High School Diploma -

Oak Ridge High School
Bethany Stockton