Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Household Manager
Koska Family
07.2019 - Current
Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
Reduced family stress levels by managing schedules, appointments, and events on behalf of the household
Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
Scheduled appointments for medical, dental and self-care needs.
Performed cleaning and organization duties.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Oversaw budget to manage expenditures and control costs.
Assisted residents with daily hygiene and living tasks.
Hostess
Olive Garden
08.2018 - 07.2019
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
Store Manager
Journeys Kidz
01.2018 - 08.2018
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assisted with hiring, training and mentoring new staff members.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Co-Manager
Journeyz
01.2017 - 01.2018
Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.
Oversaw loss prevention efforts, reducing instances of theft and maintaining a safe store environment.
Managed daily cash reconciliation processes, ensuring accuracy of financial transactions and reporting discrepancies when necessary.
Resolved escalated customer complaints professionally, working towards mutually beneficial solutions while preserving company reputation.
Conducted regular employee performance evaluations, offering constructive feedback and setting achievable goals for improvement.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Answered questions about store policies and addressed customer concerns.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Exhibited excellent people skills during interaction with employees and customers.
Completed daily paperwork and computer entry of sales data as established by management.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Reduced operational risks while organizing data to forecast performance trends.
Key Holder
Abercrombie & Fitch
07.2016 - 01.2017
Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Increased store sales by creating visually appealing merchandise displays and product placements.
Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Pet Sitter at Private Clients-(Holguin Family, Pelkey Family, and Tegg Family.)Pet Sitter at Private Clients-(Holguin Family, Pelkey Family, and Tegg Family.)