Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Sturgeon

Union City,TN

Summary

Accomplished Medical Receptionist with a proven track record at Terrell Clinic, enhancing patient satisfaction through exceptional front desk operations and compassionate customer service. Skilled in medical terminology and workflow optimization, I significantly improved office efficiency. My dedication to confidentiality and patient care stands out, making me a valuable asset to any healthcare team.

Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

7
7
years of professional experience

Work History

Medical Receptionist

Terrell Clinic
05.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Home Health CNA

Tennessee Quality Care
06.2020 - 03.2023
  • Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
  • Ensured timely medication administration for improved patient health outcomes.
  • Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
  • Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
  • Supported mental well-being through engaging conversation or recreational activities tailored to each individual''s interests.

CNA

The Waters
09.2017 - 05.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

High School Diploma -

Fulton County High School
Hickman, KY
05-2013

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • Records management
  • Workflow optimization
  • Paperwork coordination

Timeline

Medical Receptionist

Terrell Clinic
05.2023 - Current

Home Health CNA

Tennessee Quality Care
06.2020 - 03.2023

CNA

The Waters
09.2017 - 05.2020

High School Diploma -

Fulton County High School

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Bethany Sturgeon