Summary
Overview
Work History
Education
Skills
Previouseducation
Timeline
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Bethany Surrett

Bethany Surrett

Cape Coral,FL

Summary

Experienced professional in the hotel industry with a decade of expertise in Marriott, Hilton, and vacation rentals. Progressed from front desk agent to Assistant General Manager. Proficient in marketing and rate management. Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth

Overview

12
12
years of professional experience

Work History

Local Operations Manager

Vacasa
Cape Coral, Florida
05.2023 - Current
  • Worked to lower our homeowner church rate. Our churn rate decreased from 9% to 1.09%.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Formed and sustained strategic relationships with clients.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Guest Services Manager

Sanibel Vacations
11.2016 - 01.2020
  • Hired, trained, and oversaw all front desk activities.
  • Managed any large, in-house groups throughout their stay.
  • Managed all social media channels, TripAdvisor, and email campaigns.
  • Organized and supervised the daily activities of front desk staff to ensure efficient operations.
  • Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
  • Monitored customer satisfaction levels through surveys, guest comments and feedback.
  • Assisted guests with special requests such as arranging transportation services or providing information about local attractions or events.

Front Desk Manager

Hilton Garden Inn and Home2 Suites by Hilton
Oxford, Alabama
01.2013 - 09.2017
  • Promoted loyalty programs to encourage repeat business from customers.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Welcomed large volume of guests and improved overall customer service.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Sports Management

University of Southern Mississippi
Hattiesburg, MS
07-2017

Skills

  • Problem-Solving
  • Project Leadership
  • Corporate Partnerships
  • Multi-site operations
  • Customer Relationship Management
  • Building and Facility Management
  • Inventory Management
  • Data Analysis
  • Customer Retention
  • Customer Service
  • High-pressure environments
  • Regulatory Compliance
  • Client Relationships
  • Operations Monitoring

Previouseducation

University of Southern Mississippi, Sports Management, 2014

Timeline

Local Operations Manager

Vacasa
05.2023 - Current

Guest Services Manager

Sanibel Vacations
11.2016 - 01.2020

Front Desk Manager

Hilton Garden Inn and Home2 Suites by Hilton
01.2013 - 09.2017

Bachelor of Science - Sports Management

University of Southern Mississippi

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Bethany Surrett