Bethany Terry

• Evaluated the effectiveness of existing inventory management processes and recommended improvements where necessary.
• Utilized data analysis techniques to identify trends in stock movement, informing strategic decisions on inventory allocation and distribution.
• Conducted regular audits of warehouse space to identify areas for improvement, resulting in streamlined processes and reduced operational costs.
• Maintained a safe work environment through strict adherence to safety protocols and conducting regular safety audits.
• Reduced product shrinkage with thorough documentation of damaged or missing items, ensuring timely resolution.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Increased customer satisfaction with timely processing of orders and accurate fulfillment through diligent oversight of picking and packing processes.
• Monitored and adjusted inventory levels to meet customer needs and demands.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Fulfilled orders in a timely manner.

Assisted customers with questions about the online process or inquiries about their orders.

Picked and packed items to be shipped by FedEx or USPS.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.