Bethany Thomas
Dearborn Heights
Summary
Accomplished cultivation technician with expertise in plant health management, retail inventory oversight, and exceptional customer service. Proven ability to implement best practices and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Cultivation Technician/Packager/Retail Sales Associate
Alpha Buddz
Lansing, MI
06.2019 - Current
- Cultivated and maintained cannabis plants following strict quality standards.
- Monitored plant health, diagnosing and resolving issues promptly.
- Implemented best practices in nutrient management for optimal growth.
- Managed inventory levels effectively, ensuring product availability while minimizing stock discrepancies.
- Collaborated with team members to achieve sales targets, improving store performance and productivity.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Implemented best practices for visual merchandising, enhancing store aesthetics and driving increased foot traffic.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Inspected incoming and outgoing packages for quality assurance and compliance with standards.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages for orders
Office Manager
Suite B
Inkster, MI
06.2015 - 10.2017
- Managed vendor relationships, ensuring timely supply delivery and cost-effective procurement strategies.
- Trained and mentored junior staff, fostering a productive work environment and professional development.
- Evaluated performance metrics to identify areas for process improvements and operational efficiencies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated team meetings, enhancing collaboration and alignment on project objectives.
- Developed and maintained office policies, improving operational workflows and compliance standards.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Analyzed sales data to identify trends, providing insights that informed merchandising decisions and strategies.
- Developed promotional displays that attracted customer attention and boosted product visibility in-store.
- Leveraged point-of-sale systems to process transactions accurately and efficiently, reducing wait times for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Office Manager/Doctor's Assistant
Higher Learning
Detroit, MI
03.2012 - 08.2016
- Streamlined office operations by implementing efficient scheduling and communication systems.
- Managed inventory and procurement processes to maintain office supplies efficiently.
- Implemented digital filing systems that enhanced document retrieval speed and accuracy.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted with front desk operations, including answering phones and greeting patients efficiently.
- Processed patient intake forms and verified insurance information for accuracy.
- Conducted routine clinical tasks such as taking vital signs and preparing examination rooms.
- Trained new staff on administrative procedures and software tools to enhance office efficiency.
- Streamlined patient check-in processes, reducing wait times and improving patient satisfaction.
- Implemented best practices for maintaining patient confidentiality and compliance with HIPAA regulations.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Managed patient scheduling and appointment coordination using electronic health record systems.
Education
Associates - Business Administration
Henry Ford Community College
Dearborn, MI06-2017
Skills
- Leadership qualities
- Plant cultivation expertise
- Post-harvest handling
- Continuous learning mindset
- Sanitation procedures
- Record keeping
- Plant genetics
- Retail display setup
- Retail marketing
- Retail inventory management
- Stocking supplies and retail products
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Greeting and seating clients
- Office administration
- Typing speed
- Service-oriented mindset
Timeline
Cultivation Technician/Packager/Retail Sales Associate
Alpha Buddz
06.2019 - Current
Office Manager
Suite B
06.2015 - 10.2017
Office Manager/Doctor's Assistant
Higher Learning
03.2012 - 08.2016
Associates - Business Administration
Henry Ford Community College