Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Tilley

Cleveland,TN

Summary

To secure a medical assistant position utilizing clinical and clerical skills to provide top class assistance to patients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Certified Medical Assistant

Chattanooga Heart Institute
06.2024 - Current
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.

Certified Clinical Medical Assistant/ Lead Staff

Cleveland Medical Clinic
08.2023 - 07.2024
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Called and faxed pharmacies to submit prescriptions and refills
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Prepared and administered medications to alleviate patient symptoms
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
  • Performed medical records management, including filing, organizing and scanning documents
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Prepared lab specimens for diagnostic evaluation
  • Oriented and trained new staff on proper procedures and policies
  • Measured patient pulse oximetry
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
  • Resolved conflicts within the team through structured mediation techniques, promoting harmony and cooperation in the workplace
  • Developed an open line of communication with vendors and medical representatives

Team Leader Manager

Chick-fil-A
04.2023 - 08.2023
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations
  • Streamlined communication within the team for better collaboration
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth
  • Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Certified Clinical Medical Assistant

Scenic City Rheumatology
07.2020 - 04.2023
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
  • Submitted/Obtained Insurance Prior authorizations for clinic and home based administration of biological medications.
  • Administered medications in clinic according to Providers plans.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures, and care plan instructions
  • Performed medical records management, including filing, organizing and scanning documents
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Verified patient insurance coverage and collected required co-payments
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Oriented and trained new staff on proper procedures and policies
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation

Certified Clinical Medical Assistant

Paul Grayson Smith Family Practice
11.2017 - 07.2020
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Obtained client medical history, medication information, symptoms, and allergies
  • Performed medical records management, including filing, organizing and scanning documents
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures, and care plan instructions
  • Completed EKGs and other tests based on patient presentation in office
  • Prepared lab specimens for diagnostic evaluation
  • Measured patient pulse oximetry
  • Measured patient spirometry

Caregiver

Family Home Health Care Services
01.2015 - 11.2017
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences
  • Assisted clients with activities of daily living, promoting independence and quality of life
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements
  • Prepared nutritious meals according to dietary restrictions, supporting clients' overall health through balanced nutrition
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space
  • Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Assisted patients with self-administered medications

Direct Support Professional /Assistant Shift Lead

Life Bridges
11.2004 - 07.2012
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
  • Submitted/Obtained Insurance Prior authorizations for clinic and home based administration of biological medications.
  • Administered medications in clinic according to Providers plans.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures, and care plan instructions
  • Performed medical records management, including filing, organizing and scanning documents
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Verified patient insurance coverage and collected required co-payments
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Oriented and trained new staff on proper procedures and policies
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation

Education

BLS/CPR -

05.2022

Medical Assisting -

Purdue Global
03.2019

High School Diploma -

Bradley Central High School
Cleveland, TN
05.2004

Skills

  • Inventory and supply management
  • Medical Terminology
  • HIPAA Compliance
  • Electronic Health Records
  • Needs assessments
  • Specimens collection and processing
  • Vital Sign Monitoring
  • Patient documentation
  • Patient Scheduling
  • Payment Collection
  • Medical Records Management
  • Phlebotomy
  • Procedure Assistance
  • Medical office administration
  • CPR
  • Patient Care Coordination
  • Reliable team player
  • Maintaining confidentiality
  • Companionship and emotional support
  • Equipment Sterilization
  • Immunization Administration
  • Prioritizing stat orders
  • Medical Procedures
  • First Aid
  • Medical terminology knowledge
  • Appointment Setting
  • EMR / EHR
  • Adaptable
  • Dementia and Alzheimer's knowledge
  • Medical Office Management

Timeline

Certified Medical Assistant

Chattanooga Heart Institute
06.2024 - Current

Certified Clinical Medical Assistant/ Lead Staff

Cleveland Medical Clinic
08.2023 - 07.2024

Team Leader Manager

Chick-fil-A
04.2023 - 08.2023

Certified Clinical Medical Assistant

Scenic City Rheumatology
07.2020 - 04.2023

Certified Clinical Medical Assistant

Paul Grayson Smith Family Practice
11.2017 - 07.2020

Caregiver

Family Home Health Care Services
01.2015 - 11.2017

Direct Support Professional /Assistant Shift Lead

Life Bridges
11.2004 - 07.2012

BLS/CPR -

Medical Assisting -

Purdue Global

High School Diploma -

Bradley Central High School

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Bethany Tilley