Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethany Trapp

Wolcott,CT

Summary

Proven Correctional Counselor with a track record of supervising inmate populations and reducing behavioral incidents by employing de-escalation techniques. At the Department of Corrections, demonstrated exceptional case planning and compassionate communication, significantly enhancing safety and security. Skilled in victim advocacy and professional boundaries, adept at facilitating successful community reintegration.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Correctional Counselor

Department of Corrections
10.2013 - Current

Exceptional ability to supervise the inmate population, manage a large caseload, prioritize responsibilities and produce clear and concise monthly reports.

Facilitate all communication between the population and legal Representatives.

Remarkable and positive communication skills with ability to de-escalate stressful situations to maintain safety and security.

Solid knowledge of specialized job functions such as; Classification, Orientation, Outside Clearance, and Community release liaison.

Process and submit all of the required paperwork for inmates' early release package into the Case Notes System, such s Half way houses, Transitional Supervision, and Re-entry Furloughs.

Residential Counselor

The Reverend Edward M. Dempsey, Drug Services Program
10.2002 - 09.2013
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

Purchase Order Coordinator

Ames Corporate Office
11.1999 - 08.2002

In charge of creating, maintaining, and tracking open and pending purchase orders.

Resolution of distribution and vendor complications as well as organizing purchase Order information for presentation and reports.

Provided assistance to the Buyers, Assistant Buyers, and Allocation Analysts.

Waitress

Brannigan's
09.1996 - 09.1999
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress Trainee

Friendlys Ice Cream
09.1993 - 09.1996
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

Bachelors - Psychology

Central Connecticut State University
New Britain, CT
05.1999

Associates - Liberal Arts And Sciences

Tunxis Community College
Farmington, CT
05.1996

Skills

  • Victim advocacy
  • Compassionate
  • Professional boundaries
  • Case Planning

Certification

Certified Addiction Counselor (CAC)

Timeline

Correctional Counselor

Department of Corrections
10.2013 - Current

Residential Counselor

The Reverend Edward M. Dempsey, Drug Services Program
10.2002 - 09.2013

Purchase Order Coordinator

Ames Corporate Office
11.1999 - 08.2002

Waitress

Brannigan's
09.1996 - 09.1999

Waitress Trainee

Friendlys Ice Cream
09.1993 - 09.1996

Bachelors - Psychology

Central Connecticut State University

Associates - Liberal Arts And Sciences

Tunxis Community College
Bethany Trapp