Summary
Overview
Work History
Education
Skills
Certification
References
Education and Training
Timeline
Generic

Bethany Wade

Lewes,DE

Summary

Hardworking Restaurant Manager with Multiple years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.

During the pandemic period, I took the time to learn everything I could about restaurants as a whole. I learned how to work multiple stations in a restaurant, which has lead me to be an asset anywhere I am needed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Amvets Post 2
09.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Kitchen Manager

Amvets Post 2
09.2023 - Current
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

Restaurant Manager

Blackwall Hitch
08.2022 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.

Kitchen Manager / Bartender

Amvets Post 2
08.2021 - 09.2022
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Received, organized and rotated paper goods and food ingredients.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Distributed food to service staff for prompt delivery to customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.

Bartender

Touch of italy
04.2019 - 12.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Education

Some College (No Degree) - Criminal Justice / Culinary Arts

University of Delaware
Newark, DE

Skills

  • Customer Engagement
  • Operations Management
  • Recruitment
  • Restaurant Operations Management
  • Performance Improvement
  • Complaint Resolution
  • Customer-Oriented
  • Food Service Background

Certification

  • Serve safe certified

References

References available upon request.

Education and Training

other

Timeline

Bartender

Amvets Post 2
09.2023 - Current

Kitchen Manager

Amvets Post 2
09.2023 - Current

Restaurant Manager

Blackwall Hitch
08.2022 - Current

Kitchen Manager / Bartender

Amvets Post 2
08.2021 - 09.2022

Bartender

Touch of italy
04.2019 - 12.2021

Some College (No Degree) - Criminal Justice / Culinary Arts

University of Delaware

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