Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Walker

San Antonio,TX

Summary

As a highly experienced Senior Product Manager with 14 years of diverse experience in healthcare, operations management, and technology product management, I have been instrumental in leading large-scale initiatives that have significantly impacted the industry. With 7 years of experience in each of operations and technology product management using Agile methodology, I have developed an in-depth understanding of the challenges and opportunities in both areas.

Throughout my career, I have demonstrated a keen ability to lead software application development and deployment, automation, AI, maps and geospatial technology, Cloud and data storage, and other healthcare technologies. My expertise in these areas has allowed me to drive significant improvements in efficiency, quality, and patient outcomes.

As a strategic thinker with excellent communication skills, I am able to work effectively with cross-functional teams, including engineers, designers, sales, and marketing professionals, to ensure successful project delivery. With a track record of delivering complex projects on time and within budget, I am confident in my ability to help drive growth and innovation within any organization.

Overview

16
16
years of professional experience

Work History

SR PRODUCT MANAGER

Apex Solutions (Contractor)
05.2023 - Current
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
  • Maintained schedules to meet key milestones at every project phase.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

SR PRODUCT MANAGER

Optum
03.2022 - 02.2023
  • Led product team of 5 core foundational capabilities in the Optum technology team
  • Developed Market concepts, including Total Addressable Market, Financial Health, Billing Models, Marketing Videos, and User Journeys
  • Worked with engineering teams to prioritize development work and drive high quality output
  • Geospatial and Mapping, AI Reporting, Messaging, Data/Cloud Storage
  • Developed pricing strategies and customer satisfaction
  • Working within a matrix TPM team to drive a large migration of internal and external clients onto a new Subrogation platform
  • This included financial operations such as: client billing, member payments and responsibility, new and renewing enrollments, corrected claims, and third party liability
  • Communicating between IT and business teams to execute Agile behaviors and deliver features, capabilities, and functionalities in Sprinting cadences to provide the highest level of satisfaction for our stakeholders
  • Triaging and prioritizing new intake requests from business partners and writing user stories for technical team.

SR TECHNICAL PRODUCT MANAGER

Optum
08.2020 - 03.2022

SR PROJECT MANAGER

Optum
04.2019 - 08.2020

SR. PROJECT MANAGER

Polaris
02.2017 - 04.2019
  • Led the development of Automation scope statements for managed care healthcare products - including Housecalls, in consultation of applicable stakeholders, including writing project charters, Statement of Work, Business Vision, Process Maps
  • Drive and participate in the capital request process
  • Monitor and document project milestones
  • Build and manage relationships by working with Automation Business Champion and Automation Engagement Director to ideate and prioritize business opportunities that improve business process and drive cost savings
  • Worked on implementation of new healthcare claim processing application, Cirrus, on the Polaris team
  • Expert knowledge in CA Agile and in Agile methodology
  • Managed features and capabilities for Core Claim Adjudication
  • Collaborated between many different teams, including senior leadership, business teams, and technical delivery teams
  • Worked with scrum masters, developers, system analysts, and business stakeholders to deliver high quality software products, Payer quality, member payments, billing, APIs for data migration, enrollment, handling of 835 and 837 remittance, and general functionality for first pass claims
  • Conducted business operations modeling using the United core values and created innovative solutions for customer needs
  • Participated in start-up of new client, also the largest trauma 1 facility in the Twin Cities
  • Gap in employment due to relocation and staying home with newborn son.

HOSPITAL OPERATIONS MANAGER

Universal Hospital Services, Hennepin County Medical Center
09.2016 - 02.2017

SENIOR OPERATIONS MANAGER

HMS Holdings Corporation
12.2013 - 03.2016

OPERATIONS BUSINESS MANAGER

UnitedHealthcare
05.2008 - 12.2013

Education

BACHELOR OF ARTS IN PSYCHOLOGY, FAMILY COUNSELING -

University of Northwestern-St. Paul
St. Paul, MN
01.2005

Skills

  • Sprint Planning
  • Product Development
  • Product Strategies
  • Cost Savings
  • Diagnostic Analysis
  • Product Roadmaps
  • Project Roadmap Development
  • Product Team Leadership
  • Budgeting and Allocation
  • Engineering Leadership
  • Status Updates
  • Go-To-Market Strategy
  • Product Launch Support
  • Benchmarking Process
  • Organizational Leadership
  • Customer Needs Assessment
  • Digital Product Management
  • Operational Improvements
  • Client Satisfaction
  • Portfolio Strategy
  • Project Monitoring
  • Requirements Definition
  • User Acceptance Testing (UAT)
  • Change Management Process
  • Product Deployment
  • Product LifeCycle Management
  • Cloud Strategy

Timeline

SR PRODUCT MANAGER

Apex Solutions (Contractor)
05.2023 - Current

SR PRODUCT MANAGER

Optum
03.2022 - 02.2023

SR TECHNICAL PRODUCT MANAGER

Optum
08.2020 - 03.2022

SR PROJECT MANAGER

Optum
04.2019 - 08.2020

SR. PROJECT MANAGER

Polaris
02.2017 - 04.2019

HOSPITAL OPERATIONS MANAGER

Universal Hospital Services, Hennepin County Medical Center
09.2016 - 02.2017

SENIOR OPERATIONS MANAGER

HMS Holdings Corporation
12.2013 - 03.2016

OPERATIONS BUSINESS MANAGER

UnitedHealthcare
05.2008 - 12.2013

BACHELOR OF ARTS IN PSYCHOLOGY, FAMILY COUNSELING -

University of Northwestern-St. Paul
Bethany Walker