Bethany Wall
Huntington
Summary
Dynamic Practice Manager, with a proven track record at Physical Medicine Consultants, excelling in schedule and staff management. Enhanced operational efficiency through EHR implementation and streamlined billing processes, resulting in improved patient satisfaction. Strong leadership and communication skills fostered collaboration, driving quality improvement initiatives and optimizing workflow management.
Perioperative services professional with leadership experience in surgical operations management, patient care optimization, and staff coordination. Expertise in clinical protocols, regulatory compliance, and strategic planning. Strong focus on fostering team collaboration and driving operational efficiency. Known for adaptability and achieving high standards in dynamic healthcare environments.
Overview
20
20
years of professional experience
Work History
Practice Manager
Physical Medicine Consultants
01.2024 - Current
- Coordinated daily operations, ensuring efficient patient flow and scheduling.
- Implemented electronic health record (EHR) systems, enhancing data accessibility for staff.
- Developed training materials for onboarding new staff, improving knowledge retention.
- Streamlined patient billing processes, increasing accuracy and reducing turnaround time.
- Assisted in compliance with healthcare regulations, ensuring adherence to policies and procedures.
- Facilitated communication between clinical staff and administration, fostering collaboration and efficiency.
- Monitored performance metrics, identifying areas for operational improvement and cost savings.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 25 office/clinical personnel.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed close working relationships with front office and back office staff.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Handled job duties for staff members which were unavailable or out of office.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Consulted with healthcare professionals on business decisions.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
Director of Surgical Services
Lutheran Hospital of Indiana
06.2020 - 06.2023
- Oversaw daily operations of surgical services, ensuring high standards of patient care and safety.
- Collaborated with multidisciplinary teams to enhance surgical protocols and improve workflow efficiency.
- Managed staffing schedules and resource allocation, optimizing team performance and service delivery.
- Implemented quality improvement initiatives, resulting in enhanced patient outcomes and satisfaction rates.
- Analyzed departmental performance metrics, identifying areas for operational enhancements and cost reduction.
- Ensured compliance with regulatory standards, maintaining accreditation through rigorous audits and assessments.
- Interviewed, hired, evaluated and terminated management and support staff.
- Coached, mentored and supported managers, colleagues and staff.
- Established effective communication channels between physicians, nurses, and support staff for optimal collaboration during surgeries.
- Oversaw regulatory compliance, ensuring adherence to state, federal, and accreditation standards for surgical services departments.
- Coordinated with anesthesia providers to ensure safe delivery of anesthesia services during surgical procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Practice Manager
Physical Medicine Consultants
10.2016 - 06.2020
- Assisted in managing daily operations and scheduling of staff activities.
- Collaborated with healthcare providers to streamline communication protocols.
- Participated in training sessions on compliance regulations and best practices.
- Provided excellent customer service by addressing patient inquiries and concerns promptly.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 50 office personnel.
Director of Perioperative Services
Saint Joseph Hospital
06.2013 - 01.2016
- Directed strategic initiatives to optimize perioperative workflows and improve patient outcomes.
- Implemented evidence-based practices to enhance surgical services efficiency and safety.
- Led multidisciplinary teams in the development of protocols for surgical procedures and patient care.
- Mentored staff on best practices, improving team performance and retention rates.
Registered Nurse
Parkview Hospital
06.2005 - 06.2013
- Administered pre-operative and post-operative care, ensuring patient safety and comfort.
- Collaborated with surgical teams to implement best practices and streamline procedures.
- Monitored vital signs and assessed patient conditions during surgical interventions.
- Educated patients and families on surgical processes, enhancing understanding and compliance.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Led quality improvement initiatives to enhance patient outcomes and operational efficiency.
- Managed inventory of surgical supplies, optimizing resource allocation in high-demand situations.
- Provided comprehensive education to patients and families regarding surgical procedures, recovery expectations, and follow-up care, promoting informed decisionmaking.
- Demonstrated leadership abilities by mentoring new nurses on best practices for perioperative care and serving as a go-to resource for colleagues seeking guidance or input on challenging cases.
- Created warm, supportive atmosphere to keep patients feeling safe and comfortable immediately before and after surgery.
- Maintained sterile surgical environment and secured confidential data to protect patients' health and privacy.
- Evaluated patients to detect contraindications before anesthesia or scheduled surgery.
Education
Nursing, Bachelor of Science
University of Saint Francis
Fort Wayne, IN06-2005
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
Timeline
Practice Manager
Physical Medicine Consultants
01.2024 - Current
Director of Surgical Services
Lutheran Hospital of Indiana
06.2020 - 06.2023
Practice Manager
Physical Medicine Consultants
10.2016 - 06.2020
Director of Perioperative Services
Saint Joseph Hospital
06.2013 - 01.2016
Registered Nurse
Parkview Hospital
06.2005 - 06.2013
Nursing, Bachelor of Science
University of Saint Francis
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