Bethany Warbus
Port Orchard,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
WeSalute Fka Veterans Advantage
Greenwich, CT
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Executive Assistant
Northwest Renewable Energy Group
Enumclaw, WA
11.2020 - 12.2022
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Assisted with on-boarding process of 10 new hires in 2 months.
- Established Veteran Owned Small Business certification.
Customer Service Manager
Walmart
Poulsbo, WA
08.2006 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ04.2012
Skills
- Meeting Agenda Preparation
- Reports and Financial Statements
- Video Conferencing Software
- Inquiry Response
- Travel Arrangement Coordination
- Correspondence and Memos
- Visitor Greeting
- Document Filing and Retrieval
- Mail Management
- Executive Travel
- Account Updating
- UJET Experience
- Kustomer Experience
Timeline
Customer Service Representative
WeSalute Fka Veterans Advantage
04.2023 - Current
Executive Assistant
Northwest Renewable Energy Group
11.2020 - 12.2022
Customer Service Manager
Walmart
08.2006 - 08.2010
Associate of Arts - Criminal Justice
University of Phoenix