Bethany Warbus
Port Orchard,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
WeSalute Fka Veterans Advantage
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Executive Assistant
Northwest Renewable Energy Group
11.2020 - 12.2022
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled incoming and outgoing mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Assisted with on-boarding process of 10 new hires in 2 months.
- Established Veteran Owned Small Business certification.
Customer Service Manager
Walmart
08.2006 - 08.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ04.2012
Skills
- Meeting Agenda Preparation
- Reports and Financial Statements
- Video Conferencing Software
- Inquiry Response
- Travel Arrangement Coordination
- Correspondence and Memos
- Visitor Greeting
- Document Filing and Retrieval
- Mail Management
- Executive Travel
- Account Updating
- UJET Experience
- Kustomer Experience
Timeline
Customer Service Representative
WeSalute Fka Veterans Advantage
04.2023 - Current
Executive Assistant
Northwest Renewable Energy Group
11.2020 - 12.2022
Customer Service Manager
Walmart
08.2006 - 08.2010
Associate of Arts - Criminal Justice
University of Phoenix
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