Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bethany Wheeler

Mentor

Summary

Versatile and self-motivated professional with 8+ years of experience spanning human resources support, insurance services, and team leadership. Known for strong attention to detail, rapid processing speed, and the ability to build rapport and resolve conflicts efficiently. Adept at managing projects, personnel resources, and technical issues while maintaining a high level of service and confidentiality. Brings a proactive, solutions-focused approach to fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Human Resources Administrative Support

Modern Industries, Inc.
04.2025 - Current
  • Scheduled meetings, training sessions, and safety briefings for staff and management.
  • Created and maintained Excel spreadsheets
  • Helped coordinate annual benefits enrollment by preparing forms, answering employee questions, and organizing completed packets
  • Assisted in onboarding new hires by assembling welcome packets, preparing documents, and supporting first-day logistics
  • Took detailed meeting notes and distributed summaries to leadership and relevant stakeholders to ensure clear communication and follow-up

Certified Insurance Representative

Murray Insurance LLC
05.2018 - 01.2024
  • Assessed client needs and financial situations through active listening and scheduling detailed fact-finding appointments.
  • Educated clients on the importance of complete insurance coverage, building trust and fostering loyalty within the existing client base.
  • Engaged in continuous professional development, staying updated on industry trends and regulatory changes to ensure compliance and enhance service offerings.
  • Maintained meticulous transaction records, ensuring full compliance with company policies and regulatory standards.
  • Demonstrated deep knowledge of various insurance products, including policies, regulations, and underwriting guidelines.

Swing Manager

McDonald's
06.2016 - 05.2018
  • Addressed customer concerns promptly, leading to an increase of customer satisfaction rates of 13%.
  • Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions, resulting in 8% savings.
  • Enhanced team performance by providing regular coaching, training, and feedback sessions, resulting in increased monthly production numbers.
  • Collaborated with other managers to develop long-term strategies for continuous business growth.
  • Ensured smooth shift transitions by maintaining thorough communication between teams.
  • Managed inventory effectively, reducing out-of-stock events to 0%.

Education

High School Diploma -

Central Technical High School
Erie, PA
06.2015

Skills

  • Scheduling
  • Google Workspace/Suite
  • Computer Hardware
  • High Processing Speed
  • Sales
  • Conflict Resolution
  • Rapport Building
  • Detail-Oriented
  • Administrative Operations
  • Microsoft Office Software
  • Project Management
  • Resource and Personnel Management
  • Troubleshooting and Creative Resolution
  • Customer Support
  • HubSpot
  • Jira
  • SysAid
  • Salesforce
  • Paycor
  • QuickBooks

Certification

  • Property and Casualty Insurance License - National Alliance for Insurance Education & Research

Timeline

Human Resources Administrative Support

Modern Industries, Inc.
04.2025 - Current

Certified Insurance Representative

Murray Insurance LLC
05.2018 - 01.2024

Swing Manager

McDonald's
06.2016 - 05.2018

High School Diploma -

Central Technical High School

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