Hi, I’m
Bethany Williams
Columbus,Ohio
Summary
Highly motivated, proactive, friendly and results-focused professional with strength in communication and collaboration. Proficient in leveraging marketplace trends, product knowledge and strong vendor relationships to achieve customized client goals. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
9
years of professional experience
Work History
Risk International
Director, Client Performance
03.2023 - Current
Job overview
- Oversee operations and provided corrective feedback to achieve daily and long-term goals small to mid size client.
- Act as fiduciary to plan sponsors.
- Manage book of business for self-funded groups looking to optimize their benefits and broker solutions.
- Work closely with organizational leadership and board of directors to guide operational strategy.
- Manage daily operations while overseeing multiple locations to foster increased productivity.
- Establish departmental performance goals and provided feedback for underperforming areas.
- Monitor and coordinated workflows to optimize resources within current vendor agreements.
- Evaluate company documentation to verify alignment with regulatory requirements.
- Spearhead innovative approaches to resource allocation and strategic planning.
- Leverage professional networks and industry knowledge to strengthen client relationships.
- Assist with sales and marketing strategies to foster achievement of revenue goals.
Aon
Senior Benefits Consultant / Lead Consultant
08.2016 - 09.2022
Job overview
- Met with C-Suite executives to gather complete knowledge of their businesses current state and understand their goals
- Provided professional advice on utilizing marketplace trends and implemented benefits programs for employees
- Promoted client retention by providing exceptional service
- Managed fully insured and self-funded groups
- Partnered with SME's and global team to process global renewals
- Managed small, middle and large market groups from 100 lives to 15,000 lives
- Assisted clients in setting up new business projects and simplify complex concepts
- Monitored services provided and charges levied by medical, pharmacy, dental, vision, life and disability vendors
- Partnered with legal team to update cafeteria plans as applicable
- Attended onsite and virtual client meetings with ongoing, new and prospective clients
- Held and lead regular account meetings
- Worked with internal teams to meet timelines, identify gaps in coverages, and provide client with deliverables
- Provided advice in availing best insurance policies
- Assisted and strategized with Account Managers in providing superior service to retain clients to meet client needs and requests
- Provided and analyzed benchmark data as applicable to client needs
- Conducted and presented RFPs and processed renewals
- Advised clients on all matters related to their benefits and assisted with escalated issues
- Collaborated with Account Managers to provide solutions that best meet client needs
- Prepared open enrollment materials and held open enrollment meetings for clients
Everyware Global
HR Generalist
06.2015 - 08.2016
Job overview
- Administered employee benefits and retirement programs
- Completed new employee enrollments and annual updates for benefits plans
- Negotiated plan costs and offerings with plan representatives to secure best prices for employees
- Analyzed benefits programs as part of overall employee compensation packages
- Managed life insurance benefits and coordinated pay out requests
- Studied plans and made recommendations for changes in benefits offered
- Implemented policies to meet compliance standards
- Communicated benefits information to management and employees
- Maintained records and documentation concerning benefits and employee participation
- Monitor worker’s compensation claims and coordinated with legal on cases
- Manage recruiting and retention plans
Regency Manor
Senior HR Manager
04.2014 - 06.2015
Job overview
- Oversaw two health care facilities
- Managed direct reports including, receptionists, HR Assistant and Nursing Scheduler
- Managed HR department supporting salaried, hourly and union employees
- Processed all newly hired personnel and all change of status data
- Maintained job descriptions and performance evaluations
- Developed and maintained employee relations program
- Administered and coordinated employee benefits
Education
University of ToledoToledo, OH
BBA from Management
2012
Owens Community CollegeToledo, OH
AA from Business Administration
2010
Skills
- Project management
- Problem resolution
- Time management
- Client relations expert
- Critical thinking
- Excellent communication skills
- Friendly, positive attitude
- Self-motivated
Additional Information
- Ohio Insurance License – Resident Major Lines: Accident & Health, Life
- International Foundation of Employee Benefits – Certified Employee Benefit Specialist - In progress
Timeline
Director, Client Performance
Risk International
03.2023 - Current
Senior Benefits Consultant / Lead Consultant
Aon
08.2016 - 09.2022
HR Generalist
Everyware Global
06.2015 - 08.2016
Senior HR Manager
Regency Manor
04.2014 - 06.2015
University of Toledo
BBA from Management
Owens Community College
AA from Business Administration
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