Bethany Williams
Comer,GA
Summary
Results-driven professional specializing in customer relationship management. Demonstrated adaptability and time management skills, consistently delivering high-quality service while enhancing team training initiatives for operational efficiency. Proven ability to manage high volumes of inbound calls and maintain strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking capabilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Koki Holdings
Braselton, Georgia
05.2023 - Current
- Assisted customers with inquiries regarding products and services.
- Processed customer orders and returns efficiently.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to resolve customer issues promptly.
- Provided detailed product information to enhance customer understanding.
- Handled complaints professionally, ensuring a positive customer experience.
- Supported training sessions for new staff on customer service protocols.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed orders from start to finish including taking payments from customers.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Deputy Jailer
Oconee Sherriff Office
Watkinsville, Georgia
01.2021 - 07.2023
- Supervised inmate interactions and maintained order within housing units.
- Conducted regular inspections of facilities for safety and security compliance.
- Assisted in the booking process of new inmates and documented essential information.
- Monitored surveillance systems to identify potential security threats or incidents.
- Collaborated with law enforcement and emergency services during critical situations.
- Enforced facility rules and regulations to promote a safe environment for staff and inmates.
- Documented incidents and maintained accurate logs for reporting purposes.
- Participated in training exercises to enhance emergency response readiness among staff.
- Performed searches of individuals entering or leaving the jail facility as needed.
- Communicated effectively with superiors regarding any changes in inmate behavior or status.
- Investigated incidents involving potential criminal activity by an inmate within the jail system.
- Provided support to other law enforcement officers during arrests, searches and seizures.
- Conducted regular cell inspections for contraband items or dangerous materials.
- Responded to emergency situations within the facility, such as medical emergencies or altercations between inmates.
- Processed paperwork related to bond payments or court appearances for inmates.
- Assisted with inmate processing, including fingerprinting, photographing and booking.
- Enforced all rules of the jail facility, ensuring that inmates followed these regulations.
- Issued clothing, bedding, and other authorized items to inmates.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
Education
High School Diploma -
Locust Grove High School
Locust Grove, GA05-2018
Skills
- Customer relationship management
- Order processing
- Database management
- Product knowledge
- Training support
- Complaint resolution
- Time management
- Adaptability
- Call center operations
References
References available upon request.
Timeline
Customer Service Representative
Koki Holdings
05.2023 - Current
Deputy Jailer
Oconee Sherriff Office
01.2021 - 07.2023
High School Diploma -
Locust Grove High School