Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Yarboro

Valentines,VA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work History

Call Center Representative

Heaton Construction
Roanoke Rapids
05.2023 - 10.2023
  • Assisted clients with appointment scheduling and service follow-ups efficiently.
  • Resolved customer complaints related to service quality and project timelines.
  • Utilized CRM software to document customer interactions and feedback accurately.
  • Provided product information and recommendations based on client needs and preferences.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Customer Service Cashier

Gaston Market
Gaston, North Carolina
09.2016 - 02.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Handled cash, credit, and digital payments securely and efficiently.
  • Trained new cashiers on operation procedures and customer service standards.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted customers with locating merchandise within the store.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Recommended, selected, located, and obtained products to meet customer needs.

Education

Roanoke Rapids High School
Roanoke Rapids, NC

Skills

  • Call management
  • Inventory management
  • Problem solving
  • Active listening
  • Quality assurance
  • Professional phone voice
  • Appointment scheduling
  • Call center customer service
  • Payment processing
  • Cash handling
  • Problem-solving skills
  • Sales expertise
  • Customer support
  • Customer follow-ups
  • Complaint resolution
  • Customer engagement

Timeline

Call Center Representative

Heaton Construction
05.2023 - 10.2023

Customer Service Cashier

Gaston Market
09.2016 - 02.2023

Roanoke Rapids High School

Similar Profiles

CREATE PROFILE