Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
· Maintained daily, monthly, and quarterly Bank Reconciliations and other statistical reports for leadership team.
· Prepared and entered various general journal entries, credit memos, and customer data.
· Handled Accounts Payable, processed refund checks and created invoices.
· Managed monthly IRS 945 Tax withholding payments.
· Completed end-of-year financial audits by collaborating with various coworkers.
· Audited the accuracy and completeness of pricing agreements and rate reviews.
· Monitored product standards and quality-control programs.
· Contributed in developing policies and recommended improvements to systems, processes and procedures to increase efficiency and ensure data integrity.
· Promoted continuous workflow and issue resolution through communication and identification of conflicts.
· Mitigated loss and damage by performing address and geocode kickouts, videocoding and van audits.
· Resolved missing packages using FTrack, scanning failures and compiled information on disputed deliveries for management review.
· Optimized workflow to maximize the number of package resolutions able to deliver the same day using VRP (vehicle route planning)
· Ensured all packages received appropriate scan statuses through QA Automation and “PIP” software on handheld equipment
· Inspected and handled hazardous material as per OSHA compliance.
· Implemented “hand-to-surface” methods for all package handling
· First seasonal employee to ever receive “Above and Beyond” award.
· Designed financial retirement proposals averaging $20M for high net worth clients through analytical formulas and PowerPoint.
· Sharpened product knowledge of annuities, life insurance, financed life insurance, captive insurance, IRAs, Roth IRAs, Pension Plans, brokerage accounts, and AUMs.
· Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
· Contacted clients to discuss assets, expenses and long-term investment goals to devise personalized financial plans.
· Facilitated all aspects of the application process.
· Maintained constant communication with clients regarding financial and medical pre-requisites.
· Scheduled appointments for further services.
· Arranged all travel for President & CEO.
· Increased records accuracy by effectively maintaining confidential client databases.
· Strengthened operational processes by hiring and training personnel to drive ideal productivity.
· Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
· Resolved customer complaints while prioritizing customer satisfaction and loyalty.
· Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
· Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
· Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
· Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
· Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
· Maintained effective supply levels by monitoring and reordering food stock and dry goods.
· Supervised and served in an air defense unit engaged in operations or intelligence functions of liaison units.
· Responsible for system emplacement, initialization, and operator/organizational level system maintenance and services on a $400+M defense system.
· Detected improper equipment operation or malfunction by use of the senses, embedded diagnostic aids.
· Handled technical inspections, adjustments, removal and replacement of battery replaceable units/line-replaceable units (BRUs/LRUs), and other tasks as authorized.
· Executed preventive maintenance checks and services (PMCS) required to sustain or return the PATRIOT Fire Control Section (FCS), Fire Direction Section (FDS), and associated equipment to its operational readiness condition.
· Performed Battle Damage Assessment Repair (BDAR), near-real time status reporting, report generation, and system deployment.
· Evaluated target data, identified and engaged targets.
· Readied Patriot missiles and associated equipment to conduct launches within short windows.
· Drove and operated heavy and light wheeled trucks and tracked vehicles.
· Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.
· Oversaw squad of 75+ soldiers.
GPA: 3.139
National Defense Service Medal | Global War on Terrorism Service Medal | Army Service Ribbon