Summary
Overview
Work History
Education
Achievements
Timeline

Bethany A Fecho

Business Administration
Olmsted Falls,OH
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work History

QUALITY ASSURANCE SPECIALIST

Electronic Merchant Systems
Cleveland, OH
05.2018 - Current

· Maintained daily, monthly, and quarterly Bank Reconciliations and other statistical reports for leadership team.

· Prepared and entered various general journal entries, credit memos, and customer data.

· Handled Accounts Payable, processed refund checks and created invoices.

· Managed monthly IRS 945 Tax withholding payments.

· Completed end-of-year financial audits by collaborating with various coworkers.

· Audited the accuracy and completeness of pricing agreements and rate reviews.

· Monitored product standards and quality-control programs.

· Contributed in developing policies and recommended improvements to systems, processes and procedures to increase efficiency and ensure data integrity.

· Promoted continuous workflow and issue resolution through communication and identification of conflicts.

Material Handler (Warehouse/Ramp Operator)

FedEx Express
Cleveland, OH
01.2018 - 05.2018
  • Controlled belt loaders, Unit Load Device (ULD), cargo loader & towing trailers.
  • Guided cargo planes using aircraft marshalling and ramp hand signals
  • Directed or aided in cargo loading and unloading to ensure even distribution of weight on both aircrafts and trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Packed items into appropriate containers for shipment.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Operated equipment while observing standard safety procedures.


Operations Administrator

FedEx Ground Inc
Gulfport, MS
06.2017 - 12.2017

· Mitigated loss and damage by performing address and geocode kickouts, videocoding and van audits.

· Resolved missing packages using FTrack, scanning failures and compiled information on disputed deliveries for management review.

· Optimized workflow to maximize the number of package resolutions able to deliver the same day using VRP (vehicle route planning)

· Ensured all packages received appropriate scan statuses through QA Automation and “PIP” software on handheld equipment

· Inspected and handled hazardous material as per OSHA compliance.

· Implemented “hand-to-surface” methods for all package handling

· First seasonal employee to ever receive “Above and Beyond” award.

Student

Cuyahoga Community College
Parma, OH
01.2016 - 05.2017

SOLUTIONS ANALYST

Associated Concepts Agency, Inc
Independence, OH
11.2013 - 12.2015

· Designed financial retirement proposals averaging $20M for high net worth clients through analytical formulas and PowerPoint.

· Sharpened product knowledge of annuities, life insurance, financed life insurance, captive insurance, IRAs, Roth IRAs, Pension Plans, brokerage accounts, and AUMs.

· Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

· Contacted clients to discuss assets, expenses and long-term investment goals to devise personalized financial plans.

· Facilitated all aspects of the application process.

· Maintained constant communication with clients regarding financial and medical pre-requisites.

· Scheduled appointments for further services.

· Arranged all travel for President & CEO.

· Increased records accuracy by effectively maintaining confidential client databases.

· Strengthened operational processes by hiring and training personnel to drive ideal productivity.

CUSTOMER SERVICE MANAGER

Plaza Deli
Newfoundland, NJ
03.2009 - 02.2012

· Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

· Resolved customer complaints while prioritizing customer satisfaction and loyalty.

· Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

· Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

· Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

· Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

· Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

· Maintained effective supply levels by monitoring and reordering food stock and dry goods.

FIRE CONTROL ENHANCED OPERATOR MAINTAINER

PATRIOT, United States Army
Fort Bliss, TX
12.2005 - 07.2007

· Supervised and served in an air defense unit engaged in operations or intelligence functions of liaison units.

· Responsible for system emplacement, initialization, and operator/organizational level system maintenance and services on a $400+M defense system.

· Detected improper equipment operation or malfunction by use of the senses, embedded diagnostic aids.

· Handled technical inspections, adjustments, removal and replacement of battery replaceable units/line-replaceable units (BRUs/LRUs), and other tasks as authorized.

· Executed preventive maintenance checks and services (PMCS) required to sustain or return the PATRIOT Fire Control Section (FCS), Fire Direction Section (FDS), and associated equipment to its operational readiness condition.

· Performed Battle Damage Assessment Repair (BDAR), near-real time status reporting, report generation, and system deployment.

· Evaluated target data, identified and engaged targets.

· Readied Patriot missiles and associated equipment to conduct launches within short windows.

· Drove and operated heavy and light wheeled trucks and tracked vehicles.

· Operated in reduced visibility environments using infrared and starlight-enhancing night vision devices and targeting.

· Oversaw squad of 75+ soldiers.

HUMAN RESOURCE SPECIALIST

Opteum Financial Services
Paramus, NJ
06.2004 - 12.2005
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Analyzed issues and employed improvement processes.
  • Oversaw and managed hiring process and assisted human resources.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Reviewed and screened applicant resumes to identify qualified candidates.

Licensed Realtor

RE/Max Properties
Totowa, NJ
01.2000 - 01.2004

Education

Associates - Liberal Arts

Cuyahoga Community College
GPA: 3.47

Bachelor’s - Business Administration, Management

Baldwin Wallace University
08.2020 - Current

GPA: 3.139

Achievements

National Defense Service Medal | Global War on Terrorism Service Medal | Army Service Ribbon

Timeline

Baldwin Wallace University - Bachelor’s, Business Administration, Management
08.2020 - Current
QUALITY ASSURANCE SPECIALIST - Electronic Merchant Systems
05.2018 - Current
Material Handler (Warehouse/Ramp Operator) - FedEx Express
01.2018 - 05.2018
Operations Administrator - FedEx Ground Inc
06.2017 - 12.2017
Student - Cuyahoga Community College
01.2016 - 05.2017
SOLUTIONS ANALYST - Associated Concepts Agency, Inc
11.2013 - 12.2015
CUSTOMER SERVICE MANAGER - Plaza Deli
03.2009 - 02.2012
FIRE CONTROL ENHANCED OPERATOR MAINTAINER - PATRIOT, United States Army
12.2005 - 07.2007
HUMAN RESOURCE SPECIALIST - Opteum Financial Services
06.2004 - 12.2005
Licensed Realtor - RE/Max Properties
01.2000 - 01.2004
Cuyahoga Community College - Associates, Liberal Arts
Bethany A FechoBusiness Administration