Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany A. Frankenfield

Administrator
Belva,WV

Summary

Dynamic professional with a proven track record at Everstory Partners, excelling in office administration and customer service. Expert in MS Office and claims processing, with skills that enhanced productivity and decision-making within the company. Skilled in time management along with focus and determination, reports and claims were checked and processed accurately for all aspects of the business.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Administrator

Everstory Partners
Glasgow, WV
02.2020 - Current
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently, causing location complaints to decrease by over 50%.
  • Collaborated with cross-functional teams to optimize claim handling procedures, resulting in improved productivity.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Computerized office activities, maintained customer communications, and tracked records using Microsoft (Excel, Word, Publisher, etc.) causing processes to be streamlined and efficiency of day to day tasks to increase by over 15%.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Reported incident claims to correct departments professionally and timely to implement and improve company policies and procedures.

Criminal Research Analyst

Lowers Risk Group
Purcellville, VA
10.2019 - 01.2020
  • Conducted in-depth qualitative and quantitative research to identify relevant background information with 100% accuracy.
  • Created and maintained databases to store research data.
  • Used software to evaluate and interpret data.
  • Enhanced decision-making processes for clients through delivery of insightful reports, presentations, and file information.
  • Consistently met or exceeded departmental performance metrics by maintaining high levels of efficiency in completing background analysis tasks.
  • Conducted thorough background investigations for high-priority clients, ensuring accurate and reliable results.

Tour Guide

Virginia Canopy Tours
Bentonville, VA
02.2019 - 09.2019
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Managed tour groups up to 15 people, 3 times daily, by keeping on schedule and quickly handling issues to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Education

Associate of Science - Animal Science

The Ohio State University
Wooster, OH
08.2015 - 05.2017

Skills

Office Administration

Customer Service

MS Office

Claims Processing

Claims analysis

Recordkeeping Organization

Problem-Solving

Time Management

Data Entry

Multitasking

Timeline

Administrator

Everstory Partners
02.2020 - Current

Criminal Research Analyst

Lowers Risk Group
10.2019 - 01.2020

Tour Guide

Virginia Canopy Tours
02.2019 - 09.2019

Associate of Science - Animal Science

The Ohio State University
08.2015 - 05.2017

Similar Profiles

CREATE PROFILE
Bethany A. FrankenfieldAdministrator