Open To Work
Hi, I’m
Bethany Highley
Client Administrative Support
Remote,ID
Summary
Dynamic Client Service Specialist with a proven track record at Ethos Risk Services, excelling in client onboarding and case resolution. Adept at research and data entry, achieving high satisfaction rates while training new team members. Strong communicator with a keen ability to enhance processes and deliver exceptional service.
Overview
8
years of professional experience
Work History
Ethos Risk Services
Client Service Specialist
03.2022 - Current
Job overview
- Resolved client inquiries promptly to maintain high satisfaction rates.
- Managed a daily caseload of service requests through phone calls and emails effectively.
- Collaborated with internal departments to enhance client onboarding processes.
- Trained and supervised new Client Service Specialists to ensure successful integration.
- Designed and organized company procedure guidelines.
Premera Blue Cross Blue Shield
Customer Support Representative
01.2021 - 10.2021
Job overview
- Case Resolution
- Claims
- Insurance Benefits Research
- Data Entry
- Medical Coding
- Correspondence
Education
Noah Wester Christian Academy
University Overview
- Mastering Office 365
- Mastering Microsoft Excel
- Real Estate Courses
- NYU Essentials
Skills
- Client Onboarding
- Research
- Data Entry 65 WPM
- Office Clerical
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Client Service Specialist
Ethos Risk Services
03.2022 - Current
Customer Support Representative
Premera Blue Cross Blue Shield
01.2021 - 10.2021