Bethanyrae Gant
Queen Creek,AZ
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and strong organizational skills. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
4
4
years of professional experience
Work History
Lead Patient Access Representative
Banner Desert Medical Center
06.2021 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Access Representative
Mountain Vista Hospital
06.2020 - 06.2021
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Resolved patient billing issues in line with established guidelines.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Medical Assistant
My Dr Now
07.2019 - 04.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Applied Science - Health Administration
Pima Medical Institute
Tucson, AZ2021
Medical Assisting
Pima Medical Institute
Tucson, AZ2017
Skills
- Insurance Coordination
- Electronic Health Records Systems
- Customer Satisfaction
- Organization and Time Management
- Verbal and Written Communication
- Team Collaboration
- Medical Terminology
- Complaint Processing
- EMR
- Payment Processing
- Diagnostic Codes
Timeline
Lead Patient Access Representative
Banner Desert Medical Center
06.2021 - 01.2023
Patient Access Representative
Mountain Vista Hospital
06.2020 - 06.2021
Medical Assistant
My Dr Now
07.2019 - 04.2020
Associate of Applied Science - Health Administration
Pima Medical Institute
Medical Assisting
Pima Medical Institute
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