Skilled operations expert and analytical problem-solver. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talents for keeping track of the details, working under pressure, and multi-tasking, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact success. Dedicated to streamlining operations and taking on whatever tasks are needed to support team success.
Hi, I’m
Bethany Vaters
Brooklyn,NY
Summary
Overview
8
years of professional experience
Work History
Merriweather Coffee + Kitchen
General Manager
03.2021 - Current
Job overview
- Guide daily operations of high volume cafe in one of NYC's most popular neighborhoods
- Managed budget implementations, employee reviews, training, and schedules
- Maximized efficiency by mentoring personnel on management principles, industry practices, and company procedures
- Implemented operational strategies and effectively built customer and employee loyalty
- Formulated policies and procedures to streamline operations
- Provide personalized support to Owner & Founder, managing projects and taking on new tasks as needed
- Analyzed market trends and competitor activities to create competitive advantages
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Drove business growth while leading operations, strategic vision, and long-range planning
CEO Of Marketing Technology Company
Personal Assistant to CEO
10.2020 - 03.2021
Job overview
- Coordinated events, prepared agendas and managed schedule for CEO
- Booked travel by coordinating and reserving transportation and lodging
- Answered incoming phone calls and emails, and presented urgent requests for timely response
- Transcribed dictated information to provide clearly written communication
- Planned business and social itineraries by managing personal calendar using Google Calendar and Calendly
- Tackled special projects such as Home Improvement and Design to meet tight deadlines
- Scheduled regular maintenance for employer vehicles and other items such as home appliances and landscaping services
- Handled confidential and sensitive information with discretion and tact
Huckleberry Roasters
General Manager
12.2017 - 06.2020
Job overview
- Guided daily operations of high volume downtown cafe
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Formulated policies and procedures to streamline operations
- Introduced new methods, practices, and systems to increase efficiency
- Collaborated with cross-functional teams to develop innovative solutions
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Reported issues to higher management with great detail
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Implemented innovative programs to increase employee loyalty and reduce turnover
General Assembly
Operations Associate
08.2016 - 12.2017
Job overview
- Supervised operations and events staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality; utilized Asana, Airtable, Slack, and Google Suite to improve team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Developed and implemented strategies to maximize customer satisfaction
- Devised processes to boost long-term business success and increase profit levels
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Reported issues to higher management with great detail
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Directed operational support for part-time and full-time tech education courses, including student onboarding, classroom support, inventory needs, and budget management
- Communicated with partners, sponsors, guests, and events team to ensure all events ran smoothly and to partner specification
- Coordinated event production, including organizing tech and equipment needs, running audio/visual, and troubleshooting
- Coordinated with Regional Director and Events Coordinator to provide individualized daily administrative support
Colorado Christian University
Events Assistant
05.2015 - 12.2017
Job overview
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 1,500 guests.
- Performed event coordination for larger parties and gatherings
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized
- Directed team to set up and keep banquet space clean and presentable for guests
- Improved future events by evaluating successes and failures of previous private and corporate gatherings
- Developed integrated event strategies and conducted on-site events management and follow-up after events
- Maintained strong vendor relations to effectively handle challenging events demands
- Set up event facilities and equipment, cleaned areas, and organized supplies
- Oversaw event operations to keep running smoothly
- Assisted in organizing and overseeing Audio/Visual team and assignments to drive operational excellence
- Stepped in to set up and run all Audio/Visual needs and execute technical troubleshooting as needed
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Provided exceptional customer service to all guests and escalated concerns where needed
- Monitored and evaluated event operations to confirm continual compliance with regulations
- Implemented event protocols to maintain safety and security of all attendees
- Collaborated with vendors to secure necessary event services and supplies
- Directed and supervised event staff volunteers to maintain seamless event operations
Education
Colorado Christian UniversityLakewood
Bachelor of Arts from Religion
12.2017
University Overview
Skills
- Operations Management
- Event Management
- Google Office Suite, Asana, AirTable, Slack, Square
- Troubleshooting Expertise
- Scheduling
- Problem Resolution
- Performance Analysis
- Training and Development
- Sound Judgment
- Vendor Negotiations
- Administrative Skills
- Interpersonal Skills
Timeline
General Manager
Merriweather Coffee + Kitchen
03.2021 - Current
Personal Assistant to CEO
CEO Of Marketing Technology Company
10.2020 - 03.2021
General Manager
Huckleberry Roasters
12.2017 - 06.2020
Operations Associate
General Assembly
08.2016 - 12.2017
Events Assistant
Colorado Christian University
05.2015 - 12.2017
Colorado Christian University
Bachelor of Arts from Religion
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