Summary
Overview
Work History
Education
References
Timeline
Generic

BETHEL ADIUKWU

Kissimmee,Florida

Summary

Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player . Goes above and beyond to ensure that work is properly carried out,Promote loyalty,Enthusiastic and eager to contribute to business success. Experienced in providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Overview

5
5
years of professional experience

Work History

Crew Member

Raising Cane's Chicken Fingers
Kissimmee, FL
12.2023 - Current
  • Educating customers on menu items, product ingredients and nutritional values.
  • Resolve customer complaints in a professional manner.
  • Provides excellent customer service to maintain a positive atmosphere for guests.
  • Adhere to health department regulations regarding food handling procedures.
  • Inform customers about daily specials in an engaging manner.
  • Monitore quality of food served to ensure it met company standards for presentation and temperature.
  • Assist management team with inventory counts of food products and beverage supplies.

Operations Assistant

Bank of Industry
Enugu, Enugu
02.2021 - 11.2023
  • Assisted in developing and implementing operational strategies to ensure efficient operations.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Organized and maintained records of daily transactions and other operational data.
  • Developed customer service policies, procedures and standards for operational teams.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.

Operations Manager and Supervisor

Hometown Resort Hospital, Hospitality & Beverages
Owerri, Imo
12.2019 - 01.2021
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Presented performance and productivity reports to supervisors.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Quality Assurance Manager and Production

Proverbs Beverages and Water Production
Portharcourt, Rivers
07.2019 - 11.2019
  • Developed and implemented quality assurance policies and procedures.
  • Reviewed customer complaints and identified trends in order to develop corrective action plans.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Analyzed data from quality control testing to identify areas of improvement.
  • Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Established key performance indicators for evaluating the effectiveness of the company's quality management system.

Education

Associate of Applied Science - Food Technology

Federal Polytechnic Nekede, Imo State Nigeria
Imo State Nigeria
10-2019

High School Diploma -

Okata Comprehensive Secondary School
Imo State Nigeria
09-2016

References

References available upon request.

Timeline

Crew Member

Raising Cane's Chicken Fingers
12.2023 - Current

Operations Assistant

Bank of Industry
02.2021 - 11.2023

Operations Manager and Supervisor

Hometown Resort Hospital, Hospitality & Beverages
12.2019 - 01.2021

Quality Assurance Manager and Production

Proverbs Beverages and Water Production
07.2019 - 11.2019

Associate of Applied Science - Food Technology

Federal Polytechnic Nekede, Imo State Nigeria

High School Diploma -

Okata Comprehensive Secondary School
BETHEL ADIUKWU