Bethelehem Tsige
Gaithersburg,MD
Overview
3
3
years of professional experience
Work History
Front Office Manager
Thompson Washington D.C.
Washington D.C.
06.2022
- Responsible for Front office operation that includes leading and managing all section of the Front office department in order to insure the highest service standards
- Oversee 15 employees and exceed customer satisfaction targets
- Established and implemented department policies, goals, objectives, and procedures
- Determined staffing requirements, interviews, hire, and train new employees
- Provide individual one of one training with each agent
- Monitor revenue activity for the hotel, including room reservation and upsell
- Reconcile any guest billing issues
- Responsible for handing front office inventory for the hotel
- Assist Director of operation in preparation of forecast and monitoring of budget.
Assistant Front Office Manager
Thompson Washington D.C.
Washington D.C.
12.2021 - 06.2022
- Assisting in management of all front office operations
- Ensuring that the team members have current knowledge of hotel products, services, and events
- Assisting with upsell techniques to promote hotel services and maximize room occupancy and overall revenue
- Handling guest issues and problem solving.
Housekeeping supervisor
Canopy by Hilton Washington DC Bethesda North
Washington DC
08.2021 - 12.2021
- Supervising staff on the floor with inspections of rooms, linen closets, and public space
- Respond to guest requests in a timely, friendly, and efficient manner
- Maintains communications with other departments to ensure guest satisfaction
- Assist with proper training of housekeeping staff
- Responsible for making sure that the room attendants and housemen follow company policies and procedure.
Front Desk Agent
Canopy by Hilton Washington DC Bethesda North
Washington DC
08.2019 - 01.2021
- Warm welcome to each guest who enters the hotel and answers inquiries with accurate responses
- Expedited all guest check-ins/check-outs, room reservations, service requests, booking revisions and cancellations
- Implement innovative up-selling methods to promote hotel services, amenities to maximize room occupancy and overall revenue
- Process guests' payments - cash, debit, or credit and assist in reconciling discrepancies in billing during checkout
- Handle all third party reservation, reviews, and tax exempt room rates.
Education
Attended Montgomery College -
Silver Spring Campus
01-2014
High School Graduate -
Paint Branch high school
01.2013
Skills
- Leadership
- Strong Work Ethic
- Customer service
- Enthusiastic attitude
- Adaptability
- Reliable
- Time Management
- Conflict resolution
- Attentive
- OnQ PMS
- Opera PMS
- Groups & Sales
- Housekeeping Operations
Resume Objective
Effective manager with 5 plus years of professional experience in dynamic environment. Able to learn new task quickly and proficient in growing key customer relationships.
Accomplishments
- 5 times Enthusiast of the month.
- 3 times Epic moment of the month
- Epic moments contest winner May 2021 by the brand Canopy by Hilton.
Timeline
Front Office Manager
Thompson Washington D.C.
06.2022
Assistant Front Office Manager
Thompson Washington D.C.
12.2021 - 06.2022
Housekeeping supervisor
Canopy by Hilton Washington DC Bethesda North
08.2021 - 12.2021
Front Desk Agent
Canopy by Hilton Washington DC Bethesda North
08.2019 - 01.2021
Attended Montgomery College -
Silver Spring Campus
High School Graduate -
Paint Branch high school
Similar Profiles
Nancia JeffriesNancia Jeffries
Traffic Control Officer at District Department Of Transportation, Washington, D.C.Traffic Control Officer at District Department Of Transportation, Washington, D.C.
Kim A. HerdKim A. Herd
Victim Assistance Program Coordinator at United States Department of the Interior (DOI), Washington, D.C.Victim Assistance Program Coordinator at United States Department of the Interior (DOI), Washington, D.C.
Pantera CarterPantera Carter
Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.Retirement & Separation Administrative Assistant at TSC Norfolk – Detachment Washington D.C.
Christopher RiveraChristopher Rivera
Patient Advocacy at Fresenius Medical Care Home TherapiesPatient Advocacy at Fresenius Medical Care Home Therapies
Emmanuel Eric RascoEmmanuel Eric Rasco
Assistant Nurse Manager at Adventist HealthCare Shady Grove Medical CenterAssistant Nurse Manager at Adventist HealthCare Shady Grove Medical Center