Bethelhem Dereje
Olathe
Summary
Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality.
Overview
6
6
years of professional experience
Work History
Lead Pre-Registration Specialist
Adventist Health System
10.2019 - 12.2022
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Posted payments to accounts and maintained records.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Enhanced patient satisfaction by providing clear explanations of insurance benefits and coverage.
- Managed day-to-day activities of the team and delegated duties as well.
- Supported registration processes with technical assistance and troubleshooting.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Conducted monthly performance reviews.
Senior Pre-Registration Specialist
Cerner
03.2018 - 10.2019
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Front Desk Receptionist
Grin Eye Care
09.2016 - 12.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Education
Associate of Science -
Northern Virginia Community College
Alexandria, VA05.2013
High School Diploma -
T.C Williams High School
Alexandria, VA06.2010
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Problem-solving
- Verbal and written communication
- Healthcare experience
- Medical terminology
- Payment processing
Timeline
Lead Pre-Registration Specialist
Adventist Health System
10.2019 - 12.2022
Senior Pre-Registration Specialist
Cerner
03.2018 - 10.2019
Front Desk Receptionist
Grin Eye Care
09.2016 - 12.2017
Associate of Science -
Northern Virginia Community College
High School Diploma -
T.C Williams High School
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