Summary
Overview
Work History
Education
Skills
Timeline
Generic
BETHELHEM DERESE

BETHELHEM DERESE

SILVER SPRING,MD

Summary

- Energetic Hotel Manager enthusiastic about delivering superior service to every guest.


- Detail-oriented professional with bilingual abilities Amharik and English language.


- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


- Proactive and goal-oriented professional with excellent time management and problem-solving skills and learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

1
1
year of professional experience

Work History

Wabi Shebelle Hotel

03.2023 - 05.2024
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates or transfer to higher manager
  • Gust checkin and checkout Provided services efficiently and with high level of accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering hotel and responded promptly to customer needs and reservations.
  • Trained new employed team members in gust service and money handling processes.

Education

Associate of Applied Science -

Dilla University
Dilla, Ethiopia
11.2020

High School Diploma -

Alpha University
Addis Ababa, Ethiopia
10.2015

Skills

  • Guest Relations Management
  • Front Desk Operations
  • Reservation Management
  • Guest experiences
  • Training and mentoring
  • Hospitality
  • Safety Procedures
  • Interpersonal communications
  • Special Event Coordination

Timeline

Wabi Shebelle Hotel

03.2023 - 05.2024

Associate of Applied Science -

Dilla University

High School Diploma -

Alpha University

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BETHELHEM DERESE