BETH HANLEY
Boca Raton,FL
Summary
Detail-oriented team player with strong organizational skills. Abiliity to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Sales Associate
She's The One
09.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal
- Engaged customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about sizing, accessories, and merchandise care
- Shocked merchandise, clearly labeling items, and arranging according to size or color
- Managed efficient cash register operations
Counter Manager
MAC Cosmetics
05.2000 - 10.2008
- Organized sale events and created eye-catching product displays to attract customers to the cosmetics counter
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals
- Performed all stock keeping processes and assisted in replenishing all items as per company policy
- Facilitated strategies to present and sell merchandise through regular product demonstrations
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events
- Operated cash register to accurately complete customer financial transactions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Sales Manager
Burdines Department Store
12.1994 - 05.2000
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Sales Manager
Lord & Taylor
11.1992 - 05.1994
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Education
Bachelor of Science - Fashion Merchandising
University of Maryland
College Park, MD05.1992
Skills
- Product Recommendations
- Answering Customer Questions
- Sales Goal Attainment
- Excellent People Skills
- Merchandising Proficiency
Timeline
Sales Associate
She's The One
09.2020 - 06.2021
Counter Manager
MAC Cosmetics
05.2000 - 10.2008
Sales Manager
Burdines Department Store
12.1994 - 05.2000
Sales Manager
Lord & Taylor
11.1992 - 05.1994
Bachelor of Science - Fashion Merchandising
University of Maryland
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