Bethiel Asmerom
Los Angeles,CA
Summary
Dedicated professional with a focus on customer success, specializing in digital marketing technology platforms. Proactive problem solver with a bias for action, committed to identifying innovative solutions for brands. Adept at leading technical discussions and collaborating across teams to enhance technological capabilities. Strong communicator with excellent follow-up skills, committed to driving client success in fast-paced, entrepreneurial environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Manager
The Shea Parlor
08.2022 - Current
- Enhanced brand recognition by 20% through the development and execution of targeted marketing campaigns, resulting in increased market share.
- Achieved a 15% improvement in engagement rates by streamlining brand messaging and maintaining a consistent visual identity across all platforms.
- Devised and implemented a content strategy that led to a 25% increase in social media followers and a 30% boost in user interactions.
- Optimized social media presence to engage customers, resulting in higher online visibility and interaction rates.
Operations Manager
Hertz
03.2019 - 06.2022
- Mitigated business risks by working closely with staff members and assessing performance.
- Spearheaded initiatives to improve the work environment, resulting in a 20% increase in employee satisfaction and a more cohesive company culture.
- Conducted performance reviews that led to a 15% improvement in team efficiency and identified cost-saving measures, contributing to a 10% increase in overall profitability.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw daily operations, ensuring optimal fleet availability and driving revenue generation to meet and exceed business objectives.
- Facilitated seamless communication with cross-functional teams, delivering timely updates and key performance indicators as requested, fostering a collaborative and informed working environment.
Customer Service Representative/Sales Representative
Hertz
01.2018 - 03.2019
- Demonstrated exceptional empathy in resolving customer complaints, resulting in a 20% increase in customer loyalty and repeat business.
- Consistently exceeded sales targets, achieving a 30% increase in monthly sales and earning recognition as a top performer within the team.
- Effectively managed high-stress situations, maintaining professionalism under pressure, and resolving disputes, contributing to a 25% reduction in customer escalations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to a 15% growth in overall sales by successfully upselling products and services based on individual customer requirements.
Education
Bachelor of Arts - Political Science
California State University Northridge
Northridge05.2017
Skills
- Brand Management
- Marketing Campaigns
- Social Media Optimization
- Operations Management
- Employee Satisfaction
- Client Relationship Management
- Performance Reviews
- Cross-functional Collaboration
- Customer Service
- Sales
- Google Analytics
- Adobe Creative Suite
Certification
- Data Analytics-Colaberry School of Data Analytics- 2021
- Power BI-Colaberry School of Data Analytics-2022
- Digital Marketing-HubSpot Academy-2023
Timeline
Brand Manager
The Shea Parlor
08.2022 - Current
Operations Manager
Hertz
03.2019 - 06.2022
Customer Service Representative/Sales Representative
Hertz
01.2018 - 03.2019
Bachelor of Arts - Political Science
California State University Northridge
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