BETHINA BREVIL
East Orange,NJ
Summary
Highly organized administrative and operations professional with experience managing end-to-end office functions in a multi-provider healthcare setting. Skilled in coordinating workflows, managing documentation and approvals, and collaborating with internal and external stakeholders. Strong background in EHR systems, process coordination, and compliance. Known for operating independently, improving efficiency, and supporting complex, fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Associate
Orthoenglewood
10.2024 - Current
- Independently oversee daily front office operations for a six-physician orthopedic practice, functioning as the sole administrative lead
- Coordinate provider schedules, patient flow, and clinic workflows to ensure operational efficiency and high-quality service
- Manage and maintain patient records using eClinicalWorks and PracticeEHR, ensuring compliance with HIPAA and clinic policies
- Handle all patient and employer form requests, including medical, disability, and workers’ compensation documentation
- Serve as the primary liaison with physical therapy offices, insurance companies, and external partners to coordinate referrals and care
- Manage workers’ compensation cases, including authorizations, approvals, and ongoing communication with adjusters and employers
- Act as the central point of contact for patients, providers, and insurance representatives, resolving issues and supporting clinic operations
Technical Customer Care Representative
HHAeXchange
01.2023 - 01.2024
- Provided technical assistance to customers via phone, email, and chat, ensuring a courteous and professional experience at all times.
- Assist healthcare agencies in adding authorizations and ensuring compliance with Medicaid payer requirements.
- Train agencies on billing procedures, including submission and resolution processes.
- Resolve issues related to denied claims by analyzing the reasons for denial and implementing corrective actions.
- Coordinated closely with payers to ensure seamless operation and proper functioning of homecare agencies portals.
- Utilized discovery questions to understand and analyze customer challenges, determining optimal resolution paths for fast and smooth issue resolution.
- Escalated tickets to supervisors and technical support engineers for bugs, defects, or complex issues as appropriate, ensuring timely resolution.
- Documented all customer interactions in Salesforce Service Cloud, maintaining accurate records for reference and analysis.
- Maintained familiarity, expertise, and certifications with all product offerings, relevant industry knowledge, and customer personas.
Technical Support Specialist
Wix.com
01.2020 - 01.2023
- Responded to and managed user complaints effectively, ensuring timely resolution and customer satisfaction.
- Communicated with users via email, phone, and chat channels, maintaining a professional and courteous demeanor.
- Collaborated directly with the Workforce team to organize meetings for users, facilitating effective communication and collaboration.
- Assisted the onboard team by providing training to all new hires, ensuring smooth transition and integration into the company.
- Analyzed customer behavior and competitor data to determine marketing strategies and inform marketing strategies.
- Implemented troubleshooting techniques and various marketing tools, ensuring effective problem-solving and promotional efforts.
Customer Care Specialist
Seminal Hard Rock
01.2019 - 01.2020
- Answered incoming customer inquiries promptly and efficiently, addressing their concerns and providing assistance as needed.
- Collaborated with management teams to remain informed about new products, services, and policies, ensuring accurate and up-to-date service database, maintaining organized records for reference and analysis.
- Engaged clients in a friendly and professional manner, actively listening to their concerns and demonstrating empathy and understanding.
- Offered support and solutions to customers in alignment with the company’s customer service policies, striving to exceed customer expectations and foster positive relationships.
Multi-Channel Sales Representative
BestBuy
01.2011 - 01.2018
- Created orders, including OMS for home delivery of televisions and appliances, ensuring accuracy and timely processing.
- Scheduled appointments for installations, coordinating with customers and installation teams to ensure smooth scheduling and service delivery.
- Operated store inbound calls, providing assistance and directing customers to the appropriate departments or personnel.
- Provided customer service and administrative support to the front office, assisting with inquiries, data entry, and other tasks as needed.
- Managed online pick-ups, coordinating with customers to ensure timely retrieval of their orders and resolving any issues that may arise.
Education
AA in Architecture -
Miami Dade College
Miami, FL2015
Skills
- Office Administration
- Medical Billing
- Customer-Focused Service
- Customer Satisfaction (CSAT)
- Quality Assurance
- Software as a Service (SaaS)
- Conflict Resolution
- Data Entry
- Patient Scheduling & Coordination
- Problem-solving skills
- File management
- Time management
- Schedule management
- Insurance verification
- Excel spreadsheets
Certification
Autocad
LANGUAGES
English
Native or Bilingual
French
Limited Working
Creole
Native or Bilingual
Timeline
Front Office Associate
Orthoenglewood
10.2024 - Current
Technical Customer Care Representative
HHAeXchange
01.2023 - 01.2024
Technical Support Specialist
Wix.com
01.2020 - 01.2023
Customer Care Specialist
Seminal Hard Rock
01.2019 - 01.2020
Multi-Channel Sales Representative
BestBuy
01.2011 - 01.2018
AA in Architecture -
Miami Dade College