BETH FLYNN
Kansas City
Summary
Experienced SAAS Customer Success Executive skilled in building strong client relationships and delivering exceptional results. Proven track record of success in sales and writing. Collaborative partner committed to understanding and achieving client goals.
Overview
2022
2022
years of professional experience
Work History
Strategic Client Executive / Client Success
Rx Savings Solutions
Kansas City
11.2021 - 11.2021
- Manage an enterprise book of business for 20 SAAS clients / $3.2MM in ARR
- Responsible client retention and securing client renewal contracts
- First CE to close a multi-year renewal, initiating an enhanced renewal process focused on longer-term partnerships
- Client retention rate:96.8%
- Hold Monthly Business Reviews with clients reporting on member stories, ROI, savings, engagement, demographics, marketing initiatives and industry news
- Ideated, planned and executed first annual Client Appreciation Week at RxSS, which just celebrated its third year
- Consistently recognized for superior ability to connect with clients
- Received peer nominated RxSS Wolverine Award
- Proficient in Microsoft Office Suite, Salesforce and Tableau
Customer Success Manager
Inspire Senior Marketing
Kansas City
10.2015 - 10.2021
- Executed multiple marketing strategies for senior living community clients
- Managed weekly internal and external reporting to clients
- Responsible for all email marketing to clients and communities from creation, scheduling and delivery to database management, including analytics
Full Time Parenting Career Break
Kansas City
12.2007 - 09.2015
District Sales Manager
Pepperidge Farm
Leawood, KS
08.2000 - 11.2007
- Drove significant revenue growth each year and was awarded prestigious President's Circle award for growth in the Kansas City market
District Sales Manager
Coca-Cola Bottling Company of Mid-America
Lenexa, KS
05.1995 - 08.2000
- Category Manager
- Sales Representative
- Inside Sales Representative
Social Media Content Manager
Rx Savings Solutions
Kansas City
- Work with Marketing team to plan, coordinate, write, and post on RxSS LinkedIn
- Initiated a "Day in the Life" video series of RxSS employees, showcasing how personal lives intersect with the mission of RxSS
- 6.1% overall engagement rate on LinkedIn for Q2 2024
- Highest engagement rate for a particular post: 19.6%
Education
B.S. - Journalism and Mass Communication
Kansas State University
Manhattan, KSSkills
- Customer Relationship Management
- Sales proficiency
- Account Management
- Networking abilities
- Client Services
Affiliations
- Member of Voter to Voter Network
- Received Peer Nominated Wolverine Award at RxSS
- Started Adaptive Teen Yoga, KC for teens with special needs
Timeline
Strategic Client Executive / Client Success
Rx Savings Solutions
11.2021 - 11.2021
Customer Success Manager
Inspire Senior Marketing
10.2015 - 10.2021
Full Time Parenting Career Break
12.2007 - 09.2015
District Sales Manager
Pepperidge Farm
08.2000 - 11.2007
District Sales Manager
Coca-Cola Bottling Company of Mid-America
05.1995 - 08.2000
Social Media Content Manager
Rx Savings Solutions
B.S. - Journalism and Mass Communication
Kansas State University
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