Dedicated professional with successful experience in fast-paced retail and office settings. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Athletic Retail Manager
AU Team Shop, Follett Higher Education
09.2023 - Current
Partner with management in leading all facets of AU Team Store, special events, and gameday operations.
Inspire team to consistently drive results through sales growth while delivering highest level of customer service and operational excellence.
Manage day-to-day staffing and handled scheduling for all store employees, including special events and our warehouse location.
Campus Store Manager
Seminole Sportshop, Follett Higher Education
04.2003 - 09.2023
Managed inventory control, cash control and store opening and closing procedures.
Supervised store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory for off site location sites which included football and baseball concessions.
Rotated merchandise and displays to feature new products, products and sport events.
Set effective store schedules based on sporting events and campus related events pertaining to store.
Reviewed and monitored scheduling, purchases and other expenses to maintain fiscal budget.
Collaborated and maintain relationships with athletic departments on campus.
General Merchandise Manager
FSU Bookstore, Follett Higher Education
11.2001 - 04.2003
Managed sales volume of $3M+.
Drove sales growth in Clothing/Department 5 sales by 11% and Gifts/Department 6 sales by 20% in FY 2003.
Developed and maintained strong relationship with Planner and Home Office personnel regarding replenishment, reorders and assortment.
Reduced shrinkage to meet company goals by monitoring daily activities, completing monthly Loss Prevention tasks and educating staff on procedures.
Mentored, coached and trained several employees who were promoted with company or to Management Training Program.
Completed efficient store resets to prepare store for back to school promotions and seasonal updates.
Administrative Assistant
Henry And Rilla White Foundation
08.2000 - 11.2001
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Organized paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail for President, Vice President and Controller.
Purchased all office supplies and equipment for corporate office.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Fashion Merchandising
Florida State University
Tallahassee, FL
12.1989
Skills
Customer Service
Budgeting and Cost Control
Outstanding Communication Skills
Time Management
Recruiting and Hiring
Payroll Administration and Timekeeping
Financial Operations Management
Store Opening and Closing Procedures
Maximizing Profitability
Merchandising
Accomplishments
FY 2015 Second Place for Gross Margin Increase to Budget in Region 47/Southeast Group
FY 2015 Second Place for Operating Income Increase to Budget in Region 47/Southeast Group
FY 2015 Second Place for Increase to Store EBITA in Region47 /Southeast Group
FY 2011 First Place Overall Financial Performance in Region 47/Southeast Group
Timeline
Athletic Retail Manager
AU Team Shop, Follett Higher Education
09.2023 - Current
Campus Store Manager
Seminole Sportshop, Follett Higher Education
04.2003 - 09.2023
General Merchandise Manager
FSU Bookstore, Follett Higher Education
11.2001 - 04.2003
Administrative Assistant
Henry And Rilla White Foundation
08.2000 - 11.2001
Bachelor of Science - Fashion Merchandising
Florida State University
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