BETHLEHAME GULTI
Brookline,MA
Summary
Hardworking [Job Title] bringing [Number] years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Environmental Services Assistant
Beth Isreal Lahey Health
02.2022 - Current
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Customer Service Representative
Marriot Hotel At Long Eharf
07.2000 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative and Cashier
Standard Parking Systems
09.1998 - 02.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Education
High School Diploma -
Ethiopi Tikdem
Ethiopia03.1996
Skills
knowledge of hospitality industry practices
skilled with telephone inquiries
giftshop sales
friendly hardworking enthusiastic
attention to detail
maintains professional demeanor
computer use of Microsoft excel for data entry & reporting,
Microsoft office,word
Languages
Amharic
Full Professional
English
Full Professional
Timeline
Environmental Services Assistant
Beth Isreal Lahey Health
02.2022 - Current
Customer Service Representative
Marriot Hotel At Long Eharf
07.2000 - 09.2021
Customer Service Representative and Cashier
Standard Parking Systems
09.1998 - 02.2009
High School Diploma -
Ethiopi Tikdem
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