Bethlehem Abbey

• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
• Educated patients on postoperative care, including best practices for protecting dental work and enhancing healing process.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.

• Greeted patients upon arrival, offered assistance and answered questions to build rapport and retention.
• Kept accounts in balance and ran daily reports to verify totals.

• Handled check-in and check-out process of library books and materials at circulation desk.
• Maintained circulation desk for lending periodicals and books to patrons.
• Placed books on proper shelves when returned to circulation.
• Handled receipt processing for book, audio-visual and computer software inventories.
• Kept detailed records of lending transactions and library users.

-College Steps is non-profit organization that was founded by clinical psychologist and special educator with a mission to empower students living with learning and social challenges through structured post-secondary support. College Steps provides personalized college support for students with learning and social challenges.

• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs and career workshops.

• Promoted local entertainment and sporting events and offered details to assist patrons.
• Maintained transaction security by verifying payment cards against identification.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.