Bethlehem Weldetsadik
Seattle ,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 8 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Team-oriented and professional works well in collaborative environments and generates consistent personal sales accomplishments. Bringing 10 years of experience in retail settings, including process and transaction specialty departments. Adept at navigating operate and POS platforms.
Overview
3
3
years of professional experience
Work History
Sales Associate
Scan Design Furniture
Lynnwood, WA
07.2022 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Known quality and luxury line of furniture
- Creating Very neat environment for myself and my coworkers
Assistant Store Manager
Miniso usa
Lynnwood , WA
03.2022 - 07.2022
- Time card
- Scheduling
- Shipment receiving
- Opening and closing store
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Sales Associate
Clothing Store
Addis Ababa, A.A
Sep2013 - Sep2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Worked with fellow sales team members to achieve group targets.
- Processed orders through company system and coordinated product deliveries.
- Negotiated and closed deals with minimal oversight.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Built trusting relationships with customers by making personal connections.
- Coordinated activities with other departments to ensure quality customer service.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application.
Travel Agent
Salaysh travel agency
Addis Ababa, A.A
Aug2005 - Nov2007
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Explained benefits of purchasing travel insurance with clients.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
- Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
Education
Some College (No Degree) - Tourism And Travel Marketing
Lion Ethiopia Tourism N Tour College
Ethiopia06.2005
Skills
- Work ethic
- Critical thinking
- Organization
- Leadership
- Basic math
- Active listening
Timeline
Sales Associate
Scan Design Furniture
07.2022 - Current
Assistant Store Manager
Miniso usa
03.2022 - 07.2022
Sales Associate
Clothing Store
Sep2013 - Sep2021
Travel Agent
Salaysh travel agency
Aug2005 - Nov2007
Some College (No Degree) - Tourism And Travel Marketing
Lion Ethiopia Tourism N Tour College