Bethny Pfister
Jasper,IN
Summary
To provide excellent service by making people feel heard, respected, and fully at ease throughout their visit.
I have always believed that the heart of this world is not found in the paperwork or the systems, but in the people those systems were built to serve. I am writing to express my sincere interest in this position, bringing a commitment to providing service for all patients/customers and ensuring they feel heard, respected, and fully at ease. My background is a blend of versatile leadership and specialized support. I have managed the complexities of the full business cycle-from strategic scheduling and IT support to expert financial management. However, my approach is different from most: I see billing as an opportunity for transparency and financial advocacy, and I see HIPAA compliance as a promise of privacy and safety. With my experience in Social-Emotional Learning (SEL) and behavioral intervention, I bring a motivational leadership that has empathy within a team. I know that when a staff feels supported, that peace flows directly to the customers. My goal is to work within an organization that shares my heart for service-a place where the 'business' never overshadows the humanity of the individual. I look forward to the possibility of discussing how my work ethic can contribute to your company.
Overview
15
15
years of professional experience
Work History
I/SPECIALS TEACHER FOR SOCIAL EMOTIONAL LEARNING
Tenth Street School/Jasper Middle School/Jasper Elementary School
08.2019 - 10.2025
- I provided specialized academic intervention and targeted support for small groups (up to five students) and individuals, focusing on students with lower academic standing and learning challenges. My instruction improved fundamental skills in reading, writing, and comprehension, while also increasing student motivation and engagement. Furthermore, I served as a Social-Emotional Learning (SEL) and 'Leader In Me' (7 Habits) Specialist, designing and delivering curriculum focused on critical life skills. Key instructional areas included emotional intelligence and regulation (validating feelings, coping strategies), leadership development, ethical decision-making (right vs. wrong), anti-bullying initiatives, and promoting key behavioral principles like synergizing, setting priorities, taking responsibility, and thinking before reacting.
PATIENT CARE/RECEPTIONIST
Memorial Hospital Neurology Department
05.2019 - 08.2019
- Highly detail-oriented and experienced Medical Office Administrator with comprehensive expertise in front-office operations, patient management, and medical records compliance. Successfully managed the full patient cycle, including precise appointment scheduling, check-in/check-out procedures, and accurate entry and verification of patient demographics and insurance information. Proficiently managed all medical records and compliance tasks, including preparing charts, managing transfers to required physicians, and assisting with scheduling referrals and outpatient procedures. Served as the primary point of contact, maintaining a high level of courteous and professional communication with patients, families, clinical staff, and external payers/hospital personnel, while strictly upholding patient confidentiality (HIPAA). Provided reliable administrative and clerical support, demonstrating strong judgment, efficiency, and a proactive attitude in supporting both the Office Coordinator and Physician Billing Representative.
MANAGER OF DRUG/ALCOHOL ABUSE PROGRAM
New Visions Drug and Alcohol Abuse Center
11.2018 - 03.2019
- Highly accomplished Operations and Administrative Leader with extensive experience in managing full business cycles, achieving community census targets, and ensuring regulatory compliance within a specialized support environment. Demonstrated expertise in executive decision-making, strategic scheduling, and personnel management, coupled with proficiency in core financial functions including billing, collections, and accounting. Proven ability to build and maintain critical external relationships, particularly with Probation and Court personnel, while serving as the primary internal contact for IT support and complex problem resolution. Committed to upholding strict confidentiality, exercising sound judgment, and driving results through a self-directed, motivational leadership style and exceptional multitasking ability.
PATIENT CARE COORDINATOR/OFFICE MANAGER
Gentiva Hospice
01.2011 - 10.2018
- Highly effective and versatile Healthcare Administrator with comprehensive experience in operations, financial coordination, and staff support within patient-focused environments. Expertly managed clinical scheduling for Health Aides, ensuring continuity of patient care while also serving as an Office Manager. Maintained full administrative control, including inventory, IT support, and managing all front-desk operations. Successfully oversaw complex Medicaid billing for patient admissions, discharges, and renewals, working directly with the agency to ensure accurate revenue generation. Dedicated to maintaining strict patient confidentiality and providing positive, empathetic support as a Bereavement Coordinator and primary communication liaison between doctors, patients, and staff in a self-directed, motivational, and multitasking ability.
Education
Clinic Medical Assistant -
Phlebotomy Career Training & Plus
02.2026
Business Administration -
Vincennes University College
05.2001
High School -
Southwest Dubois County School
01.1999
Skills
- Operational management
- Regulatory compliance
- Specialized support
- Business cycle management
- Executive decision-making
- Multi-tasking
- Strategic scheduling
- IT support
- Financial management
- Billing
- Collections
- Accounting
- Compliance standards
- HIPAA
- Commercial regulations
- Social-Emotional Learning (SEL)
- Academic intervention
- Behavioral intervention
- Motivational leadership
- Confidentiality
- Problem resolution
Timeline
I/SPECIALS TEACHER FOR SOCIAL EMOTIONAL LEARNING
Tenth Street School/Jasper Middle School/Jasper Elementary School
08.2019 - 10.2025
PATIENT CARE/RECEPTIONIST
Memorial Hospital Neurology Department
05.2019 - 08.2019
MANAGER OF DRUG/ALCOHOL ABUSE PROGRAM
New Visions Drug and Alcohol Abuse Center
11.2018 - 03.2019
PATIENT CARE COORDINATOR/OFFICE MANAGER
Gentiva Hospice
01.2011 - 10.2018
High School -
Southwest Dubois County School
Business Administration -
Vincennes University College
Clinic Medical Assistant -
Phlebotomy Career Training & Plus