BETHRENEE MILLER
MINNEAPOLIS
Summary
A professional with a positive and compassionate personality, excels in identifying the needs of others through active listening skills. Known for teamwork, reliability, and adaptability in dynamic environments. Adept at maintaining a positive and supportive atmosphere, always ensuring the comfort and dignity of all individuals.
Overview
25
25
years of professional experience
Work History
Personal Care Assistant
Miller Hart Home
09.2021 - 01.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported clients to and from weekly medical appointments.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sales Representative
A1 Appliance
10.2020 - 06.2021
- Managed client accounts, achieving notable sales growth and fostering strong customer relationships
- Exceeded sales targets through strategic client engagement and effective product demonstrations
- Developed in-depth product knowledge, enabling informed recommendations and increased customer satisfaction
Recovery Coach
Minnesota Adult and Teen Challenge
07.2020 - 09.2020
- Guided individuals through recovery processes, fostering resilience and personal growth
- Developed tailored support plans, enhancing client outcomes and program effectiveness
- Assessed client progress using evidence-based metrics, adapting interventions for optimal results
- Contributed to program evaluation efforts, enhancing overall efficacy
- Empowered clients through personalized recovery strategies, enhancing program effectiveness and fostering long-term resilience
Park Keeper
Minneapolis Park and Recreation
05.2013 - 07.2016
- Managed park maintenance, enhancing visitor satisfaction and ensuring safety compliance
- Led a team to improve park facilities, resulting in increased community engagement
- Implemented sustainable practices, reducing operational costs and environmental impact
- Resolved visitor inquiries effectively, boosting park's reputation for customer service
Global Securities Trades Representative
US Bank
08.2007 - 07.2012
- Managed complex global securities trades, ensuring compliance with international regulations and optimizing trade execution strategies
- Partnered with cross-functional teams to develop innovative solutions for risk management and trade settlement challenges
- Executed complex global securities trades, ensuring regulatory compliance and enhancing execution strategies for optimal performance
401K Phone Representative
Ameriprise Financial
08.1998 - 07.2007
- Assisted clients with 401K inquiries, enhancing satisfaction and retention
- Resolved complex issues, improving client engagement and trust
- Utilized financial knowledge to guide clients, fostering informed decisions
- Guided clients through retirement planning decisions, explaining options clearly
- Empathetically addressed concerns, ensuring client satisfaction
- Streamlined call handling processes, reducing average call time while maintaining high-quality service
- Consistently met and exceeded performance targets
Education
GENERAL COURSES -
Hennepin Technical College
Brooklyn Park/Eden Prairie, Minnesota01.2013
DIPLOMA -
South High
Minneapolis, Minnesota01.1997
Skills
- Foreign Currency and Stock Trading
- Client Communication via email
- Retirement Plan Administration
- Comprehensive Retirement Solutions
- Organized Time Allocation
- Customer Technical Assistance
- Logical Reasoning Skills
Timeline
Personal Care Assistant
Miller Hart Home
09.2021 - 01.2024
Sales Representative
A1 Appliance
10.2020 - 06.2021
Recovery Coach
Minnesota Adult and Teen Challenge
07.2020 - 09.2020
Park Keeper
Minneapolis Park and Recreation
05.2013 - 07.2016
Global Securities Trades Representative
US Bank
08.2007 - 07.2012
401K Phone Representative
Ameriprise Financial
08.1998 - 07.2007
DIPLOMA -
South High
GENERAL COURSES -
Hennepin Technical College
Hobbies and Interests
- Interior decorating
- Gardening in the summer
- Spending time with family
- Caring for elderly parents
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