Bethsaida Charles
Brockton
Summary
Dynamic Senior Administrative Assistant with extensive experience in optimizing office operations and providing exceptional support to executive-level staff. Proven track record in coordinating complex schedules, managing correspondence, and organizing meetings that enhance team productivity and efficiency. Strong organizational and communication skills, complemented by a commitment to maintaining confidentiality and professionalism in all interactions. Skilled in anticipating needs and proactively addressing challenges to ensure a seamless workflow and support for organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Mass Care Link
01.2023 - Current
- Assist with daily hygiene routines, including bathing, grooming, and dressing.
- Ensuring the client takes prescribed medications on time, understanding dosages, and monitoring for side effects.
- Assist in preparing balanced meals tailored to dietary restrictions and preferences.
- Helping client move safely around home using mobility aids, if necessary, prevent falls and maintain independence.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Scheduling and coordinating medical appointments, accompanying client to ensure they receive proper care.
- Performing light housekeeping duties cleaning, laundry, organizing, creating safe comfortable living environment.
- Developing plans for emergencies, ensuring client has access to necessary resources, knowing how to react in various situations.
Lead Medical Office Coordinator
Signature Healthcare (Dermatology & Medical Specialties)
06.2021 - Current
- Check-in and check-out patients.
- Answer phone calls promptly.
- Oversaw insurance verification processes, ensuring accuracy and compliance with healthcare regulations.
- Trained new staff on office protocols, enhancing team performance and service delivery standards.
- Developed workflows for front desk operations, improving patient intake procedures and reducing wait times.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery practices.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Work closely with providers.
- Mange providers' schedules.
- Schedule patients according to the Providers' Schedule template.
- Collect copayments, and pass balances from patients.
- Interact professionally and politely with patients while checking in, out, and on the phones.
- Following the providers' and supervisor's orders.
- De-escalate patient conflict, and problem-solve difficult tasks.
- Manage daily huddles with admin and clinical staff.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Increased office efficiency with effective management of medical records and documentation.
- Created memoranda and documents to relay important information to staff.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Managed appointments, registrations and patient relations
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Sent prescription refill requests to providers through the workload.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk in several speciality departments to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Food service worker II
Beth Israel Deaconess Medical Center
06.2016 - 05.2021
- Working on tray line doing window, Dessert, checking, or beverage rotating positions.
- Putting food and beverages on trays, making sure it is correct meal for patients and health following guidelines.
- Keep kitchen stationed, areas cleaned and sanitized.
- Putting away clean dishes and utensils from dishwasher to be used for next day.
- Checking all trays on the line for proper food items asked of patients, identifying if nutrition health guidelines are met, and confirm correct presentation of meals.
- Working with team to get all tasks done properly.
- During COVID-19 pandemic continuously followed all hospital regulations and safety standards according to CDC guidelines.
- Maintained order and cleanliness of work areas to conform with health codes
- Organized ingredients and restocked supplies to prepare for busy periods
- Resolved customer concerns and relayed relevant information to supervisor
- Cross-trained in other kitchen positions to support team and meet customer needs
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies
- Upheld food safety standards always
Education
Associate Degree in Legal Studies - Paralegal
Bryant And Stratton Collage
Buffalo, NY04-2026
High School Diploma - undefined
Madison Park High School
Roxbury, MA06.2015
Skills
- Experienced with Microsoft Office applications
- Skilled in basic Haitian Creole
- Document filing and organization
- Team collaboration and independent task management
- Team collaboration
- Organized mail processing
- Organizing and categorizing
- Operational efficiency in healthcare settings
- Compassionate patient assistance
- Supportive communication
- Critical thinking abilities
- Effective conflict management
Certification
CPR and First Aid – November 13,2025-November 13,2027
Timeline
Caregiver
Mass Care Link
01.2023 - Current
Lead Medical Office Coordinator
Signature Healthcare (Dermatology & Medical Specialties)
06.2021 - Current
Food service worker II
Beth Israel Deaconess Medical Center
06.2016 - 05.2021
High School Diploma - undefined
Madison Park High School
Associate Degree in Legal Studies - Paralegal
Bryant And Stratton Collage