Bethsaida Villier Daniel
Senoia,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Area Manager
Walmart
Lagrange, GA
08.2017 - Current
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Strengthen trust with associates by improving the associate experience, increasing retention and delivering improved business performance. Turnover: Improved YOY performance by 25%
HUMAN RESOURCES
Walmart
Ft. Pierce, FL
07.2016 - 08.2017
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed payroll for over 900 employees as part of sound human resources and financial management strategies.
- Supported Human Resources Director and administration by performing research and providing input on policies and procedures.
- Partnered with employees and management to communicate various human resources policies, procedures, laws, standards and government regulations.
- Partnered with human resources business partners to align and link talent management processes with other HR initiatives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
BREAKPACK- ORDERFILLER
Walmart
Fort Pierce, FL
01.2016 - 07.2016
- Assisted in training new employees on breakpack procedures, sharing best practices for optimal productivity levels and workplace safety compliance.
- Reduced instances of lost items through diligent reconciliation efforts between physical inventory counts and system records.
- Enhanced productivity with efficient order filling strategies, prioritizing tasks based on deadlines and workload.
- Continuously updated personal knowledge on product offerings, warehouse procedures, and industry best practices to maintain a high level of performance.
- Expedited customer orders by organizing items according to packing slips and ensuring timely delivery of products.
- Promoted a positive work culture within the team by displaying excellent interpersonal abilities when interacting with fellow staff members and supervisors.
- Contributed to team performance goals by consistently meeting individual daily targets for order processing speed and accuracy.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
CUSTOMER SERVICE
SPHERION
Ft. Pierce, FL
09.2014 - 01.2015
- Maintain high confidential medical files and insurances
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings 95%.
- Implemented and developed customer service training processes.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
CUSTOMER SERVICE MANAGER
Walmart
Stuart, FL
09.2007 - 02.2014
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor in Organizational Management - Organizational Leadership
Indian River State College
Ft. Pierce, FL2021
Associate of Arts - Education
Indian River State College
Ft. Pierce, FL2018
Skills
- Trilingual (English, French and Creole)
- Time management
- Hardworking and self-motivated
- Decision-making ability
- Organizational Skills
- Associate Engagement Skills
- Supply Chain Academy Graduate
- Operations Management
- Recruitment and hiring
- Staff Training and Development
- Goals and performance
- Training and coaching
Work Email
Bethsaida.villier@walmart.com
Volunteer Experience
UPON REQUEST
Timeline
Area Manager
Walmart
08.2017 - Current
HUMAN RESOURCES
Walmart
07.2016 - 08.2017
BREAKPACK- ORDERFILLER
Walmart
01.2016 - 07.2016
CUSTOMER SERVICE
SPHERION
09.2014 - 01.2015
CUSTOMER SERVICE MANAGER
Walmart
09.2007 - 02.2014
Bachelor in Organizational Management - Organizational Leadership
Indian River State College
Associate of Arts - Education
Indian River State College
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